Injury Manager
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Job Description
Injury Manager leading a remote team handling liability and bodily injury claims. Driving adherence to processes and improving claims handling while maintaining high satisfaction levels.
Responsibilities:
- Lead a team handling liability and bodily injury claims
- Help establish and drive adherence to processes for technical claim handling
- Drive pace within team for best-in-class loss performance
- Identifies issues in claim handling and recommends solutions
- Provide input for continuous development of claims guidelines
- Recommends potential product developments and process improvements
- Use internal controls associated with claims payments and quality of file handling
- Provides technical claims recommendations to improve case outcomes
- Engages in learning opportunities to build knowledge of personal lines claims
- Recruits, retains and develops a highly motivated claims team
Requirements:
- Bachelor’s degree or equivalent experience required
- 3+ years of successful experience resolving liability & injury investigations
- Strong technical understanding of liability and casualty principles
- Experience managing complex injury claims through closure
- Ability to build collaborative working relationships
- High sense of professionalism while remaining empathetic
- Familiarity with claims best practices required
- Ability to obtain and maintain insurance licenses in several states (including Texas) within three months
Benefits:
- Flexible work arrangements
- Professional development opportunities
- Paid time off
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