Field Service Technician – Industrial Bandsaws
Posted 10hrs ago
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Job Description
Field Service Technician for Stanley Black & Decker managing equipment maintenance and support. Troubleshooting issues and coordinating with Territory Account Managers across New York and Pennsylvania.
Responsibilities:
- Solve end-user problems through troubleshooting minor repairs, alignment, and calibration of equipment
- Coordinate with Territory Account Manager(s) to manage your territory, develop target opportunities, and handle service/maintenance requests for existing customers
- Utilize SFDC to collect and maintain data about products, machines, materials, end users, and distribution for both Lenox and competitive accounts
- Stay updated on industry trends by attending trade shows and seminars and learning about innovative technology
- Maintain, calibrate, and troubleshoot distributor welding equipment
- Motivate distributors and keep distributor sales personnel focused on technical services as a value-added service when selling
- Identify end-user applications to provide cost-effective product recommendations that improve customer quality of process for sawing operations
- Coordinate and implement technical product and application solutions that extend value to customers, consumers, and sales representatives
- Learn, understand, and apply all aspects of The Lenox Advantage, Site Survey Process, and reporting tool
- Convince customers of the value of LENOX products, running product trials against competitors and demonstrating the benefits of analyzing price vs. cost
Requirements:
- 2-5 years of equipment maintenance and repair and/or hands-on experience in a shop production environment or equivalent
- Bachelor’s or Associate’s Degree in a related field preferred
- Knowledge of hydraulic, electric, pneumatic, and mechanical systems is preferable
- Technical and mechanical ability to work with tools and machines
- Sales experience in industrial sales is preferred.
Benefits:
- Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement
- Discounts on Stanley Black & Decker tools and other partner programs
















