Service Engineer
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Job Description
Service Engineer responsible for Connected Technology Solutions service delivery for dental technology. Focused on installation, technical support, and customer satisfaction with field service operations in India.
Responsibilities:
- Responsible for end-to-end service delivery of Connected Technology Solutions products, including advanced dental imaging systems, digital workflows, treatment centers, and other CTS-enabled equipment
- Installation, maintenance, troubleshooting, repairs, and customer support to ensure peak performance and high customer satisfaction
- Serve as the primary technical contact for customers in your assigned region, resolving technical issues on site, performing preventive maintenance, and contributing to service excellence standards
- In house repair of DS device, Installation, configure and commission CTS equipment (digital imaging, CAD/CAM, Treatment centre, table top (DS) device and other connected solutions) at customer sites
- Perform preventive maintenance, calibration, diagnostic evaluations, and corrective repairs to ensure reliable system performance
- Provide timely and effective technical troubleshooting support both on site and remotely
- Maintain accurate service records, documentation of visits, diagnostics, parts used, and resolution steps
- Train customers and end-users on correct operation, maintenance procedures, and best practices for CTS equipment
- Manage spare parts inventory and service tooling to minimize downtime and support rapid response
- Work closely with sales, service planners, and regional teams to prioritize service activities and support customer needs
- Ensure compliance with safety, quality, and regulatory standards during all technical activities
- Provide feedback on technical trends, reoccurring issues, and opportunities for product/service enhancements
Requirements:
- Bachelor’s degree in Mechanical, Electrical, Electronics, Biomedical, Mechatronics, or related engineering discipline
- 0–5 years of experience in field service, technical support, or equipment maintenance—ideally with medical/dental technology or complex electromechanical systems
- Prior experience with imaging, digital systems, and network-enabled equipment is a significant advantage
- Strong technical troubleshooting and problem-solving skills
- Excellent communication abilities to interact with customers and internal teams
- Ability to read and interpret electrical diagrams, service manuals, and test procedures
- Proficiency with diagnostic tools, software utilities, and service reporting systems
- Comfortable working independently in the field and managing time effectively
- Willingness to travel frequently within the assigned territory
Benefits:
- Opportunity to work with industry-leading dental technology solutions
- Professional development and growth in a global organization
- Dynamic role impacting customer satisfaction and clinical practice performance
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