Field Engineer
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Job Description
Field Engineer responsible for installing vehicle telematics products to ensure customer satisfaction and safety compliance. Join a company at the forefront of sustainable mobility and technology solutions.
Responsibilities:
- Maintain pro-active daily communication with customers to ensure resolution and appropriate follow up, leading to customer satisfaction.
- Completion of health and safety documentation before commencement of each installation/ repair.
- Ensure the “Job Sheet” is completed in full and signed by an authorised person before leaving the installation/ repair.
- Perform the allocated work on time, accurately and with a high quality of workmanship.
- Troubleshoot customer queries on perceived faulty equipment and suggest resolutions and designate equipment.
- Maintain the accuracy of assigned inventory to ensure accountability and integrity of stock, ensuring all company equipment is kept secure at all times.
- Encourage ‘tidy van, tidy mind’ attitude
Requirements:
- Ability to demonstrate good attention to detail, good judgment and showing logical decision making
- Hands-on individual that is happy to ‘rollup their sleeves’ and resolve any problems or issues that may arise within the department
- Clean UK Driving License
- Team player who is confident and a self-starter, with the ability to operate in a dynamic environment
- Proven ability to work under pressure and to tight deadlines
- Initiative and problem solving ability, a pro-active approach and “can do” attitude
- A strong desire to effect continuous improvements to the systems and processes
- Good planning and organisational skills
- Willing to stay away overnight
- Excellent communication and listening skills
- A polite, confident and friendly manner
- Flexibility and quick thinking
- To be well-organised and diligent, even under pressure
Benefits:
- Global Female Health Policy & Female Health Champions
- Pregnancy Loss and Fertility Treatment Policies
- Endometriosis Friendly Employer (UK)
- Women-focused gym & female health events
- Mental Health First Aiders
- Disability Confident Committed Employer (Level 1)
- Race at Work Charter signatory
- Proud sponsor of Crewe Pride (4 years running) and Cheshire Pride Awards
- Corporate Supporter 2025
- Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge.
- Give as you earn scheme (payroll giving) and match funding
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