Field Service Engineer – Surgical
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Job Description
Field Service Engineer for Alcon handling technical advice and equipment support. Focused on customer satisfaction and performing maintenance tasks at various locations.
Responsibilities:
- Perform corrective and preventive maintenance, retrofits, upgrades and system installations
- Establish and maintain a high level of customer satisfaction
- Promptly address customer concerns, quality assurance and medical safety issues
- Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams
- Maintain all administrative responsibilities in a timely and accurate manner
- Assist Sales, Clinical and In-house teams including other Field Engineers as needed
- Manage inventory, keep accurate records, and promptly return unused and failed parts
- Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory
Requirements:
- Associate’s degree or equivalent years of directly related experience
- The ability to fluently read, write, understand, and communicate in English
- 2 years of Relevant Experience
Benefits:
- health, life, retirement
- flexible time off for exempt associates
- robust benefits package
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