Field Service Engineer
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Job Description
Field Service Engineer supporting GDIT’s Border Patrol surveillance systems. Troubleshooting, installing, and maintaining government customer equipment across assigned field locations.
Responsibilities:
- Support a fielded Border Patrol surveillance system providing situational awareness for the Border Patrol mission
- Provide on-site troubleshooting, diagnosis, and resolution of technical issues
- Conduct root-cause analysis on hardware, software, and network issues
- Promote and provide GDIT products or services at government customer locations
- Install, configure, and test new equipment and systems
- Perform routine maintenance and preventative care
- Prepare training documents and train end-users
- Offer remote support to government clients
- Maintain relationships with direct and indirect customers
- Create performance reports and write SOPs
- Maintain detailed documentation of service visits
- Report recurring issues and potential improvements to engineering and product teams
- Collaborate with sales, product, and engineering teams
- Act as liaison between customers and GDIT
- Provide support for GDIT business plans and initiatives
- Create technical reports and present to customers
- Cultivate commercial relationships and partnerships with vendors
- Report to the service manager
Requirements:
- US Citizenship Required
- Must have a valid driver’s license
- Must be able to obtain a Public Trust BI security clearance
- Must be able to lift at least 35 pounds
- Proficiency in troubleshooting hardware, software, and networking issues
- Ability to read and interpret technical manuals, schematics, and wiring diagrams
- Excellent communication skills and ability to explain technical concepts to non-technical users
- Strong customer service orientation with a problem-solving mindset
- Ability to work independently, manage time effectively, and prioritize tasks
- Will need to drive to customer locations daily within the assigned area of responsibility
- High School diploma mandatory
- 2+ years of related experience
- Experience with communication systems including Microwave, Radar, and Video surveillance systems is a plus
- Must be within a 2.5 hour drive of Campo, CA
- Must travel 50-75%
Benefits:
- Full-flex work week to own your priorities at work and at home
- 401K with company match
- Comprehensive health and wellness packages
- Internal mobility team dedicated to helping you own your career
- Professional growth opportunities including paid education and certifications
- Cutting-edge technology you can learn from
- Paid vacation and holidays
- Medical plan options, some with Health Savings Accounts
- Dental plan options
- Vision plan
- Paid time off including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short- and long-term disability benefits
- Life insurance
- Accidental death and dismemberment insurance
- Personal accident insurance
- Critical illness insurance
- Business travel and accident insurance
- Company vehicle provided
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