Lead Field Service Technician
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Job Description
Lead Field Service Technician installing and maintaining building automation and fire alarm systems for Honeywell. Troubleshooting complex issues, mentoring technicians, and improving customer service operations.
Responsibilities:
- Install, commission, maintain, and repair BAS and Fire Alarm systems
- Troubleshoot and resolve complex system issues on-site and remotely
- Support and mentor field service technicians
- Work with customers, contractors, and internal teams to deliver solutions
- Perform testing, inspections, and preventive maintenance
- Ensure compliance with NFPA codes, safety standards, and company policies
- Maintain service documentation and project records
- Lead service projects and manage multiple priorities
- Train customers on system operation and maintenance
- Drive continuous improvement and service best practices
- Lead the Field Service team, optimize operations, and drive customer satisfaction and business growth through strategic initiatives and cross-functional collaboration
Requirements:
- 5+ years of experience installing, commissioning, troubleshooting, and servicing Building Automation Systems (BAS), Fire Alarm Systems, or related building technologies
- 5+ years of experience diagnosing and resolving complex controls, software, hardware, and network issues
- 5+ years of experience leading field service projects or technical teams in a customer-facing environment
- 5+ years of experience performing testing, inspections, preventive maintenance, and system commissioning
- 5+ years of experience interpreting technical drawings, schematics, specifications, and applicable codes
- Strong knowledge of BAS, Fire Alarm/Life Safety systems, and NFPA standards
- Strong customer-facing, communication, and leadership skills
- Must be a US Citizen due to contractual/security clearance requirements
- NICET Fire Alarm certification preferred
- Experience with Honeywell XLS3000 and similar fire alarm platforms preferred
- Knowledge of NFPA codes and compliance requirements preferred
- Experience leading installation, retrofit, or modernization projects preferred
- Track record of improving service performance and operational efficiency preferred
- Commitment to continuous learning and professional development preferred
Benefits:
- $5,000 sign-on bonus
- Employer-subsidized Medical Insurance
- Employer-subsidized Dental Insurance
- Employer-subsidized Vision Insurance
- Employer-subsidized Life Insurance
- Short-Term Disability
- Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program (EAP)
- Educational Assistance
- Parental Leave
- Paid Time Off for vacation, personal business, sick time, and parental leave
- 12 Paid Holidays
- Competitive salary
- Leading-edge work and opportunities to develop solutions alongside dedicated experts
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