Field Services Technician
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Job Description
Field Services Technician installing, testing, and transitioning mission-critical VCS systems for Peraton, a national security and enterprise IT company. Supporting customer sites through cutovers, troubleshooting, maintenance, and decommissioning.
Responsibilities:
- Lead and support site surveys, site preparation, and system installation activities
- Execute and support VCS system cutovers from legacy voice platforms to next-generation systems
- Perform decommissioning of legacy voice communication systems
- Conduct independent system testing and validation for power installation compliance, cabling integrity and standards adherence, and equipment and site specification alignment
- Perform maintenance, troubleshooting, and repair of VCS and supporting telecom/IT infrastructure
- Use diagnostic tools to identify and resolve voice, network, and hardware faults
- Support preventive maintenance and system health checks
- Provide on-site customer support and end-user orientation/training as needed
- Maintain accurate technical documentation, service reports, and cutover records
- Ensure compliance with safety protocols, site security, and operational standards
- Coordinate with engineers, program teams, and other field technicians during deployment activities
Requirements:
- 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD; 7 years with AS; 9 years in lieu of degree
- US Citizen with the ability to obtain/maintain a public trust clearance
- Hands-on experience with Voice Communication Switch (VCS) systems or similar mission-critical voice platforms
- Experience supporting system cutovers, migrations, or technology refresh efforts
- Knowledge of telecommunications infrastructure
- Knowledge of VoIP technologies
- Knowledge of cabling standards and power validation
- Knowledge of networked voice systems
- Strong troubleshooting and root-cause diagnostic skills
- Experience using test equipment and diagnostic tools in field environments
- Familiarity with operational environments where uptime and reliability are critical
- Excellent technical problem-solving ability
- Strong customer service and communication skills
- Ability to work independently in remote field locations
- Strong documentation and reporting discipline
- High attention to detail and adherence to procedures
- Effective time management and ability to meet deployment timelines
- Team-oriented mindset with ability to collaborate across technical disciplines
- Ability to travel up to 95%
Benefits:
- Potential eligibility for overtime
- Shift differential may be available
- Discretionary bonus may be available
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