Field Support Engineer II
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Job Description
Field Support Engineer II at ZEISS responsible for installing and maintaining ophthalmic diagnostic equipment, ensuring customer satisfaction and supporting service agreements.
Responsibilities:
- Install, repair, upgrade, and perform preventative maintenance on specified Carl Zeiss Meditec Ophthalmic Diagnostic instrumentation.
- Represent Carl Zeiss Meditec at customer locations and work to achieve a high level of customer satisfaction.
- Complete and submit a field service report on a daily basis according to written procedures.
- Complete and submit a weekly expense report according to company policies and procedures.
- Maintain spare parts inventory according to company guidelines.
- Support revenue growth through the promotion and retention of service agreements.
- Interface with customers in a professional, pleasant and calm demeanor.
Requirements:
- 0 – 3 years of previous field service experience required.
- BS in Electronics, Engineering, or Computer Technology and related fields preferred.
- A+ and Net+ certification preferred.
- Theoretical understanding of basic electromechanical, electronic, and optical systems.
- Basic understanding of troubleshooting techniques and approaches.
- Must have good verbal and written communication skills.
- Must have strong computer skills with the ability to obtain specific certifications as required.
- Must be able to pass required training to service fine mechanics and optics.
- Ability to effectively service the equipment on which training is completed.
Benefits:
- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
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