Fin Care Specialist I – Customer Service
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Job Description
Patient billing specialist resolving Cedars-Sinai patient inquiries, payment plans, and collections. Managing hospital revenue-cycle accounts and insurance follow-up remotely.
Responsibilities:
- Provide patient relations support to Patient Financial Services
- Identify, analyze, resolve, and respond to customer inquiries, concerns, and issues
- Follow up on accounts to ensure payment and resolution
- Monitor assigned work queues and workload, resolving accounts accurately and promptly
- Escalate issues and problems to the supervisor
- Adhere to departmental documentation standards and correctly use activity codes and data fields
- Research accounts and perform follow-up activities to resolve inquiries and customer complaints
- Respond to patients, insurance companies, and authorized third parties
- Negotiate and document payment plans within established policies
- Initiate collection calls to patients and insurance companies
- Maintain accounts receivable according to department protocol
- Refer uncollectible accounts to collection agencies or attorneys
- Route accounts to the appropriate work queue for approval
- May be cross-trained in other revenue cycle functions and provide backup coverage
Requirements:
- High School Diploma/GED required
- Associate degree in business administration or another related major preferred
- College-level courses in finance, business, or health insurance preferred
- Minimum of 1 year of hospital billing or professional billing and/or collection experience required
- Customer service and call center experience required
- Advanced knowledge in specialized functions
- Full understanding of the revenue cycle
- Strong customer service skills
- Ability to work independently
- Ability to deescalate issues quickly
- Strong analytical and problem-solving skills
- Ability to understand, interpret, and explain payor contracts and CSMC billing and collections policies and practices
- Detailed knowledge of Cedars-Sinai’s core patient accounting systems and/or department-specific systems
- Knowledge of hospital and department policies, procedures, PHI, and PFS employee handbook
- Ability to negotiate and document payment plans within established policies
Benefits:
- Healthcare and dental insurance
- Generous time-off policy
- Paid vacation
- 403(b) retirement plan
- Competitive compensation
- Dynamic, inclusive work environment
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