Financial Aid Officer
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Job Description
Remote Financial Aid Officer advising Ancora Education students on Title IV funding, FAFSA, verification, and payment plans. Maintaining compliant financial aid files in CampusVue.
Responsibilities:
- Advise incoming, continuing, and re-entry students on the availability of Title IV funds and resources
- Answer student questions regarding FAFSA and Direct Loan Entrance/Exit Counseling
- Complete verification on applications selected by the Department of Education
- Resolve conflicting information between financial aid documents and student-file documents
- Conduct financial aid estimates for prospective students
- Submit student files promptly for Campus Compliance Specialist review while maintaining a low error rate
- Communicate with admissions personnel to ensure future enrollments have appropriate documentation
- Upload files into the CampusVue operating system
- Update the Campus President on students missing documentation or required paperwork for Title IV funding
- Advise students on Institutional Payment Plans and facilitate the IPP process where appropriate
- Use and track activities in CampusVue
- Perform other duties as assigned
Requirements:
- High School Diploma (GED acceptable) from an academic institution accredited by a regional or national accrediting agency recognized by the U.S. Department of Education
- 1 year of experience in a customer service-related field
- Ability to multitask while maintaining organization
- Excellent verbal and written communication skills
- Demonstrated ability to maintain confidentiality
- Must not be in default on any federal student loan
- Associate’s degree or higher preferred
- 1 year of prior experience in Financial Aid preferred
- Experience with CampusVue preferred
- Ability to occasionally lift and/or move up to 25 pounds
- Prolonged periods sitting at a desk and working on a computer
- Work hours: 10:30 am–7:00 pm EST
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