First Level IT Support – m/w/d
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Job Description
IT Support providing first level assistance and system support in Belgium. Working remotely with a focus on customer service and technical troubleshooting.
Responsibilities:
- Assist the client with first-level support
- Provide support for computer systems in case of hardware and software incidents
- Support inventory units (monitors, local printers, local scanners, and notebook docking stations) and local network printer systems
- Receive materials and spare parts, perform inventory, prepare for installation, install, and provide feedback to customers
- Consistently deliver excellent customer service
Requirements:
- Strong technical knowledge of workplace environments and end-user services: Windows environment, O365, mobile services, mail services, collaboration tools, MS Teams, etc.
- Monitor and report on the production environment (dashboards, KPIs)
- Maintain and improve procedures and documentation
- Basic knowledge of Apple environment (iPhone)
- Incident and request handling (ITIL – ticketing)
- IT support experience in a large enterprise environment (400+ users)
- Customer-focused attitude, strong interpersonal skills, service orientation, listening and analytical skills, and team spirit
- Motivated with a genuine desire to learn and improve
- Organized, able to work independently, pragmatic, and hands-on
- Languages: English (fluent), Dutch (fluent) and French (fluent)
Benefits:
- 5 days per week
- Open to applicants with disabilities
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