1st Level Global Help Desk
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Job Description
1st Level Global Help Desk providing IT support to Fressnapf employees. Focused on troubleshooting hardware and software issues via phone and ticketing system.
Responsibilities:
- Assistance with IT incidents and inquiries from Fressnapf employees
- Receiving, prioritizing and handling incoming incidents and service requests (by phone or via the ticketing system)
- Performing initial analysis, troubleshooting and escalating to 2nd level support when necessary
Requirements:
- Basic knowledge of the Windows operating system, Microsoft Office environment and mobile devices
- Good written and spoken German; advanced English skills
- Customer- and service-oriented demeanor, even with challenging issues
- Strong documentation and communication skills (in ticketing systems, on the phone and in writing)
- Ability to work in a structured way and to independently prioritize requests
- Experience in telephone support
Benefits:
- Home office with up to €40 home office allowance (depending on attendance)
- IT equipment provided by us
- 28 days of annual leave (based on a 5-day week) - Your well-being matters to us!
- Digital time tracking — ensures accurate recording of your working hours
- Exclusive shopping discounts with over 500 partner companies
- Dental supplemental insurance and company pension plan from our partner AXA
- Prescription screen glasses in cooperation with Fielmann
- Friendly atmosphere — first-name basis across the company (from interns to the CEO)
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