IT Support Specialist
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Job Description
IT Support Specialist providing essential technical support for Bold Commerce's remote team. Focusing on employee access management, troubleshooting, and system maintenance.
Responsibilities:
- Provide technical support across hardware, software, and internal tools in a remote-first environment.
- Troubleshoot access, system, and workstation issues efficiently.
- Manage help desk tickets, prioritizing issues and delivering a high-quality employee experience.
- Set up and configure laptops and software for new hires, ensuring smooth onboarding and proper access from day one.
- Manage user access, including provisioning, deprovisioning, and secure offboarding.
- Support identity and access management (Google Workspace, SSO platforms) and assist with ongoing system maintenance.
- Maintain system security with updates, access controls, and general upkeep.
- Track and manage IT assets, ensuring accurate inventory and supporting reporting needs.
Requirements:
- 0–3 years of experience in IT support, help desk, or a similar role
- Basic knowledge of computer troubleshooting and networking
- Familiarity with cloud-based tools (Google Workspace, SaaS applications, etc.)
- Exposure to identity and access management concepts (SSO, provisioning) is an asset
- Experience with mobile device management tools (e.g., Jamf) is an asset
- Exposure to scripting or automation (Bash, Python, etc.) is an asset
- Strong problem-solving skills with the ability to work independently
- Clear communication skills, with the ability to explain technical concepts simply
- Organized, reliable, and able to manage multiple priorities
- Comfortable working in a remote-first environment
Benefits:
- Employer Paid Health & Dental Benefits - starting day 1!
- Competitive paid vacation days
- Annual Health Benefit ($1,000 per year) to help you thrive!
- Virtual mental health and EAP platform for support anytime
- Employee Options to help you grow with us!
- Working remotely - anywhere in Canada
- Flexible work hours
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