Senior Roaming Operations Engineer
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Roaming Operations Engineer supporting BICS’s global telecom connectivity network. Managing roaming services, signaling operations, incidents, maintenance, and international customer support.
Responsibilities:
- Provide second-line support for Instant Roaming, Open-Connectivity Roaming (Roaming Hub), SMS Translator, Steering of Roaming, Managed PGW, and related services
- Monitor network and service availability and quality
- Perform proactive and reactive maintenance activities
- Manage incidents and carry out planned maintenance work
- Participate in new service implementation and network rollout projects with engineering teams
- Collaborate with Product Management, Presales, and second-line customer support teams
- Gather information, logs, and traces; validate routing and data transfer
- Ensure high service availability and quality
- Work with vendors and monitor their performance and service delivery
- Support customers worldwide with roaming-related issues
- Cooperate with mobile operators and Travel SIM companies
- Apply knowledge of network architecture, signaling protocols, and interfaces
- Train new and existing team members
- Support workload planning for business continuity during holiday periods
- Participate in an on-call rotation one week per month
Requirements:
- Bachelor’s or Master’s degree in Electronics, Telecommunications, IT, ICT, or a related field
- Minimum of 3–5 years of experience in telecommunications, primarily in signaling or roaming
- Strong understanding of network architecture, SS7/SIGTRAN, LTE, GSM call flows, Mobile Packet Core call flows, and roaming scenarios
- Familiarity with telecommunications technologies and ITU/ETSI standards
- Upper-intermediate (B2) English proficiency or higher
- Willingness and ability to travel internationally as required
- Experience with the Cellusys Steering of Roaming platform is an advantage
- Experience with 5G networks and/or VoLTE/IMS is an advantage
- Good operational knowledge of Linux is an advantage
- Knowledge of Docker is an advantage
- Knowledge of IT tools such as Splunk and Python is an advantage
- High degree of initiative, autonomy, and commitment
- Ability to work effectively in an international and multicultural environment
- Proactive, self-driven approach with ability to identify and resolve issues independently
- Ability to work independently and as part of a team
- Ability to work effectively under pressure, stay organized, and manage multiple projects
- Ability to adjust priorities based on ad hoc requests
- Results-oriented and customer-focused approach
- Background checks required for all final candidates
Benefits:
- Flexible hybrid work model
- Professional growth opportunities
- Meaningful projects
- Open culture
- Outstanding work-life balance
- Flexible working arrangements
- Learning and development culture
- Opportunity to contribute to a growing, fast-developing sector
- International travel opportunities as required
Similar Jobs
Senior Roaming Operations Engineer
Senior Roaming Operations Engineer supporting BICS’s global roaming and connectivity network. Managing second-line operations, incidents, service quality, and telecom network rollouts.
Junior Operations Analyst
Analista de Operações Júnior validando pedidos, prescrições e documentos clínicos. Encaminhamento e acompanhamento de pedidos para ampliar o acesso sustentável a medicamentos.
Head of Office of Operations
Head of Operations partnering with OCHIN’s COO to drive enterprise execution, performance management, and transformation. Advancing scalable healthcare operations for underserved communities.
Operations System Analyst
Operations Systems Analyst improving Scan.com’s national diagnostic imaging network through CRM, reporting, workflow automation, and AI-powered operational systems.
Media Operations Analyst
Marketing Operations Analyst scaling Forbes Advisor’s emerging OpenAI Ads channel. Operating campaigns, experiments, measurement, and reporting for consumer advice and product-comparison content.
Operations Associate
Operations Associate managing recruiting workflows, candidate communications, data accuracy, and reporting. Supporting Rockstar’s GenAI-powered recruiting infrastructure for U.S.-based clients.
Head of Operations and Strategy
Head of Strategy & Operations scaling Nirvana’s AI-driven commercial insurance platform. Driving planning, operations, automation, marketing, safety, and executive initiatives.
Operations Manager – Pod Lead
Operations Manager leading remote pods of Amazon Account Specialists for RocketAMS, an Australian e-commerce agency. Coaching teams, ensuring quality, managing workloads, and supporting client accounts.
Operations Manager, Airbnb
Gestionnaire indépendant optimisant des locations Airbnb, Booking et Abritel pour ALB Conciergerie. Développement d'un portefeuille de propriétaires et coordination des séjours en France.
Operations Intern
Operations intern assessing student business ideas and school progress for Udhyam Learning Foundation’s entrepreneurship education programs. Reviewing submissions, tracking quality, and identifying implementation improvements.
Regional Operations Manager – Detainee Transport Operations
Regional operations manager overseeing GardaWorld Federal Services’ government-contract detainee transportation across Texas. Leading dispersed teams, staffing, compliance, safety, security, and field operations.
Fleet Manager – Detainee Transport Operations
Fleet Manager overseeing government-contracted detainee-transport vehicles across Texas. Managing maintenance, compliance, vendors, deployments, and operational readiness with 75% travel.
Operations Manager, Detainee Transport Operations
Operations Manager directing secure detainee transport, dispatch, fleet maintenance, and driver teams. GardaWorld Federal Services supports federal security and transportation operations across Texas and neighboring states.
Quality Control Lead – Detainee Transport Operations
Quality Control Lead auditing detainee transport operations for GardaWorld Federal Services across Texas. Enforcing federal, PBNDS, DOT, and contractual compliance through inspections and corrective actions.
Admin Manager – Detainee Transport Operations
Admin Manager overseeing records, staffing, compliance, and reporting for GardaWorld Federal Services’ government-contracted detainee transportation operations across Texas. Remote statewide role with up to 50% travel.
Operations Manager, Airbnb
Responsable indépendant gérant des locations courte durée pour ALB Conciergerie, réseau français de conciergerie immobilière. Optimisation des annonces, réservations, voyageurs et revenus propriétaires.
GEG Coordinator – Video Games Research Operations
GEG Coordinator recruiting and vetting video-game research participants for Interpret, a global media, entertainment, and technology insights agency. Coordinating study logistics, surveys, and attendance remotely.
Maintenance Operations Manager
Maintenance Operations Manager leading remote maintenance and laundry operations for US-based custom manufacturer Cube Care. Coordinating field teams, KPIs, invoicing, and Odoo/CRM improvements.
Part-Time HR and Operations Administrator
Part-time remote HR administrator managing Rippling, payroll, benefits, commissions, and employee records. Supporting enrollmentFUEL’s higher-education enrollment strategy and consulting operations.
Practice Operations Associate
Operations Associate supporting J.S. Held, a global consulting firm providing technical, scientific, and financial expertise. Managing Strategic Advisory operations, CRM, billing, marketing support, and client materials.