Fraud Risk Management Analyst I
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Job Description
Fraud analyst reviewing alerts and investigating cases for Pathward, a financial empowerment company. Mitigating card fraud and escalating suspicious activity across banking products.
Responsibilities:
- Review and triage fraud alerts and monitoring reports across assigned populations to identify unusual or potentially fraudulent activity.
- Establish expected activity profiles and compare observed versus expected activity to identify fraud patterns.
- Document triage determinations, including resolution, case consolidation, immediate card action, or full case investigation.
- Conduct end-to-end fraud case investigations using account, transaction, device, and relationship data.
- Perform case build-out, evidence gathering, narrative documentation, and case closure.
- Prepare and refer SAR- and CTR-eligible activity to BSA/AML Operations.
- Execute card actions, including blocking, unblocking, closing, and reissuing cards.
- Document reviews, analyses, and dispositions in Actimize and tracking spreadsheets.
- Escalate SAR-eligible, immediate-attention, terrorist-financing, human-trafficking, or imminent-loss indicators same business day.
- Handle inbound and outbound calls related to fraud monitoring, card status, and cardholder verification.
- Maintain service levels, production, and quality standards.
Requirements:
- High School Diploma or equivalent.
- Typically requires less than two years of related experience.
- Exposure to fraud, payments, banking operations, or customer service required.
- Attention to detail and accuracy in transaction analysis and documentation.
- Ability to manage a daily workload and meet same-day and SLA-driven deadlines.
- Strong written and verbal communication skills.
- Self-sufficient and well organized with support; comfortable working across multiple systems and monitoring reports.
- Foundational understanding of fraud red flags and typologies preferred, including account takeover, first-party fraud, and card-not-present fraud.
Benefits:
- Annual performance-based incentive opportunity
- Health insurance
- 401(k) retirement benefits
- Life insurance
- Disability benefits
- Paid time off
- Comprehensive benefits package for eligible employees
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