Business Analyst
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Job Description
Mid-Level Business Analyst shaping requirements and scope for SmartDev’s AI-powered software delivery projects. Bridging global clients, developers, QA, and Agile sprint teams in Hanoi or Danang.
Responsibilities:
- Gather, analyse, and document business and functional requirements through workshops, interviews, and collaborative sessions
- Write User Stories with clear Acceptance Criteria covering functional logic, edge cases, and UI/UX behaviour
- Review and annotate Figma wireframes and user flows for requirement alignment
- Facilitate 3 Amigos sessions before each sprint
- Ensure stories meet the Definition of Ready before sprint planning
- Handoff requirements to development and QA teams and provide sprint-long clarification
- Participate in sprint planning, backlog refinement, daily standups, and retrospectives
- Maintain requirement traceability through acceptance testing
- Act as primary liaison between clients and the internal delivery team
- Manage MVP scope, assess change requests, and propose phased or simplified alternatives
- Maintain a post-MVP backlog and document deferral rationale
- Facilitate client walkthroughs, sprint demos, and UAT sessions
- Produce status updates, decision logs, and scope change records
- Review deliverables against acceptance criteria and track defects
- Identify compliance implications, including CASS, AML, and data privacy
- Contribute to continuous improvement of BA practices and ways of working
Requirements:
- 3–5 years of experience as a Business Analyst on software delivery projects, ideally in a product or consultancy environment
- Demonstrably strong User Story writing with clear, structured Acceptance Criteria in Given/When/Then format
- Solid Agile delivery experience, including Scrum, sprint planning, backlog refinement, and retrospectives
- Proven requirements elicitation skills, including workshops, stakeholder interviews, process analysis, and gap identification
- Ability to manage and defend scope, negotiate phased alternatives, and document decisions clearly
- Confident communication with non-technical clients and cross-functional technical teams
- Proficiency with Jira, Confluence, and Figma at review and annotation level minimum
- Strong written and spoken English
- Able to produce client-facing documentation independently and present clearly under pressure
Benefits:
- 20 days of annual leave
- Hybrid working mode
- Premium healthcare package with PVI
- Comprehensive annual health check-ups
- 13th salary bonus
- Lunch allowance
- Fun company activities
- International working environment
- Global collaboration with Vietnamese and international colleagues
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