Implementation Specialist – Business Analyst
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Job Description
Implementation Specialist configuring CityView permit, license, and land-management software for local governments. Analyzing processes, converting data, training users, and supporting implementations.
Responsibilities:
- Define and document customer business requirements
- Interpret and apply requirements within project scope
- Analyze client requirements and translate them into functional specifications
- Identify gaps between client needs and out-of-the-box system capabilities
- Facilitate discovery sessions documenting requirements, use cases, and pain points
- Configure workflows, business rules, and system settings
- Work with Data Conversion Specialists on legacy data conversion
- Train end-users through remote and classroom-led sessions
- Develop expertise in CityView functionality and identify enhancement opportunities
- Provide customer service and support throughout the implementation lifecycle
- Collaborate with Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts, and Implementation Specialists
- Receive project assignments and priorities from the Project Manager
- Gather and validate client data requirements
- Configure, test, and validate software solutions
- Deliver solutions to clients and action client feedback
- Provide project status updates and maintain internal tracking systems
Requirements:
- Ability to manage competing priorities and work effectively in a changing environment
- Experience and/or knowledge of local government business processes
- Experience identifying, defining, analyzing, and documenting client work processes, data, systems, and/or related activities
- Strong analytical and problem-solving skills with experience in business analysis
- Understanding of licensing, permitting, or related government business processes (or equivalent)
- Post-secondary education in a technology-related discipline or equivalent work experience
- Outstanding verbal and written communication skills in a highly professional, customer-facing environment
- Ability to travel up to 15% in Canada and the US
- Experience with software configuration, business process analysis, and/or end-user training (5+ years preferred)
- Experience with permitting, licensing, land management, or related government processes
- Understanding of database applications (installed and web-based)
- Experience with MS SQL Reporting Services (or equivalent)
Benefits:
- RRSP matching program
- Employee stock purchase plan
- Health insurance from Day 1 (medical, dental, vision, life, short and long-term disability, AD&D)
- 3 weeks of vacation
- 5 personal days
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