Customer Business Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Business Analyst improving AI-powered insurance workflows at Cytora, an Applied Systems company reshaping insurance connectivity and decisions. Translating client needs into requirements, reporting, and tested solutions.
Responsibilities:
- Work day-to-day within the client delivery team under the coordination of the Delivery Manager
- Contribute to sprint planning, backlog refinement, and risk identification
- Lead client discovery workshops and identify opportunities to add value to end users
- Translate client business needs into requirements, user stories, and process designs
- Identify data inputs, system integration touchpoints, and exception scenarios
- Manage in-depth analytical reporting of product performance using tools such as ThoughtSpot
- Design and optimise AI-driven workflows, including prompt strategies and analytical reporting
- Improve BA practice efficiency through AI by automating repetitive analysis, accelerating documentation, and enhancing insight generation
- Own test strategy and acceptance criteria, lead UAT, and validate AI outputs
- Collaborate with agile delivery teams to manage priorities, risks, and dependencies
- Monitor live solutions and enhance performance through iteration
Requirements:
- Proven Business Analysis experience, with meaningful exposure to the insurance sector (underwriting, claims, policy administration, or distribution)
- Proven ability to run client-facing workshops and influence senior stakeholders, including the confidence to challenge established thinking constructively
- Practical, hands-on experience with AI tools, including prompt engineering, building AI-assisted workflows, and a clear understanding of LLM behaviour and limitations
- High standard of written and verbal communication
- Fluency in English
- Ability to write and speak multiple languages would be advantageous
Benefits:
- Competitive salary
- Flexible working and remote options
- Professional development budget & conference access
- Annual company retreats
- A mission-driven culture that puts people first
Similar Jobs
Business Analyst – Capital Markets Front Office
Business Analyst Capital Markets chez Talan, intervenant sur les projets IT Front Office des banques d’investissement. Lancement de produits, modèles de pricing et coordination de projets.
Senior Business Analyst
Senior Business Analyst translating clinical research needs into software requirements at 3Pillar, an AI transformation partner. Facilitating Agile delivery, UAT, and stakeholder collaboration for healthcare platforms.
Senior Business Analyst
Senior Business Analyst bridging healthcare stakeholders and technical teams for Salesforce and Athenahealth products. Improving patient treatment access and accelerating healthcare insurance approvals.
Senior Business Analyst
Business Analyst designing business and functional solutions for European Commission digital transformation services. Supporting Agile delivery, UAT, process optimisation, and stakeholder alignment.
Senior Customer Solutions Analyst
Technical Support Engineer supporting PowerSchool’s K-12 enrollment analytics software. Generating projections, resolving escalated cases, and guiding district customers through implementations and updates.
Senior Customer Solutions Analyst
Support PowerSchool’s cloud-based K-12 education software through enrollment projections, demographic research, and technical case resolution. Serve customers throughout implementations, updates, and escalations.
Business Analyst
Analytics Business Analyst defining requirements and delivering healthcare data, BI, and analytics solutions for Datavail. Supporting ingestion, dashboards, warehousing, and AI/ML applications.
Senior Solutions Analyst
Senior Solutions Analyst guiding Latin American retailers through technology transformation to Toshiba’s ELERA Commerce Platform. Assessing retail ecosystems, shaping solutions, and supporting customer pursuits.
Identity & Access Management Analyst
IAM Analyst operating access controls across U.S. FinTech’s cloud mortgage-securitization platform. Managing lifecycle operations, certifications, automation, audits, and incident response.
Implementation Specialist – Business Analyst
Implementation Specialist configuring CityView permit, license, and land-management software for local governments. Analyzing processes, converting data, training users, and supporting implementations.
Senior IT Business Analyst
Senior IT Business Analyst leading SAP S/4 FICO implementations at Belden, a global connectivity technology company. Driving legacy ERP migrations, integrations, analytics, testing, and change management.
Business Analyst
Mid-Level Business Analyst shaping requirements and scope for SmartDev’s AI-powered software delivery projects. Bridging global clients, developers, QA, and Agile sprint teams in Hanoi or Danang.
Senior Business Systems Analyst
Analista de Sistemas de Negócio SR conectando necessidades de negócio e engenharia. Desenvolvendo soluções de crédito para Pessoa Jurídica no Sicredi, instituição financeira cooperativa.
Business Analyst – Claims
Business Analyst shaping claims migration for Swiss insurance projects. Translating claims requirements into mappings, tests, and implementation decisions.
CRM Business Analyst
CRM Business Analyst leading CRM integration requirements, data mapping, and Agile delivery. Supporting Sequoia Connect’s global IT partner on digital transformation projects.
Senior Business Systems Analyst, SAP IBP Demand Planning
Senior SAP IBP analyst architecting demand and supply planning solutions for NVIDIA’s semiconductor technology business. Optimizing planning processes, integrations, analytics, and AI-enabled workflows.
Business Analyst
Business Analyst mapping client data and integration requirements for Erbis, a global software solutions company. Supporting user acceptance testing, troubleshooting, and project documentation.
Business Systems Analyst
Business Systems Analyst driving member experience initiatives for Zing Health, a tech-enabled Medicare Advantage insurer. Translating operational needs into IT solutions across Salesforce, Data, Reporting, and vendors.
Senior Business Analyst
Senior Business Analyst improving pharmaceutical supply chains through SkyCell’s temperature-controlled containers, IoT, and digital platform. Translating business needs into automated processes and reliable product functionality.
Business Analyst, Intermediate
Business Analyst translating stakeholder needs into Oracle SQL data specifications at PLATO, Canada’s Indigenous-owned technology services company. Validating solutions, requirements, and data quality with engineering teams.