Freelancer Assistenza Clienti – Nutrizione/Salute
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Job Description
Freelancer Customer Support assisting Italian customers in health and nutrition sector for SHEKO GmbH. Engage with customers through social media and community management.
Responsibilities:
- Seguirai i clienti a 360°, supportandoli dalla prima richiesta alla risoluzione finale su tematiche legate a ordini, spedizioni, informazioni sui prodotti e loro utilizzo.
- Modererai e interagirai attivamente nella nostra community Facebook italiana, guidando le discussioni, rispondendo alle domande e promuovendo un'atmosfera positiva.
- Risponderai a domande e commenti sotto le nostre inserzioni pubblicitarie su Facebook e Instagram, cogliendo direttamente le esigenze dei clienti.
- Monitorerai tendenze e argomenti rilevanti tra i nostri clienti, fornendo spunti preziosi per ottimizzazioni interne.
- Farai da ponte tra i consumatori italiani e il team interno, garantendo che le esigenze dei clienti vengano sempre soddisfatte al meglio.
Requirements:
- Esperienza pregressa nell'assistenza clienti, nel community management o in ruoli simili.
- Una passione genuina per l'alimentazione, la nutrizione e il benessere: chi conosce e vive questi temi in prima persona fa davvero la differenza nel nostro team.
- Sei un talento nella comunicazione — empatico/a, orientato/a alle soluzioni e sempre chiaro/a ed efficace.
- Ti muovi con disinvoltura sui tool per l'assistenza clienti e sui social network, e sai come moderare discussioni e rispondere in modo costruttivo alle domande dei clienti.
- Sei organizzato/a, affidabile e lavori in modo autonomo e responsabile.
Benefits:
- Libertà creativa: struttura orizzontale, cultura del feedback aperta e la possibilità di contribuire attivamente alla crescita dell'azienda in Italia.
- Sviluppo personale: definiamo insieme obiettivi di carriera su misura per te — professionalmente e personalmente.
- Un team forte e internazionale: mentalità hands-on, grande coesione e una cultura in cui il supporto reciproco è la norma.
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