Functional Consultant
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Job Description
Functional Consultant for Sylogist delivering CRM consulting services using Microsoft D365. Collaborating with stakeholders for effective system configurations and user training.
Responsibilities:
- Collaborate with customers to understand business processes and gather functional requirements.
- Conduct workshops and interviews to identify user needs and possible customizations.
- Configure SylogistGov VSS to meet business requirements, including entities, fields, relationships, and workflows.
- Develop and implement customizations using tools like PowerApps, Power Automate, and custom plugins.
- Create detailed functional specifications, process maps, and user documentation.
- Develop training materials and conduct training sessions for end-users.
- Participate in project planning, execution, and monitoring to ensure timely delivery of VSS.
- Collaborate with technical teams to ensure seamless integration with other systems.
- Provide ongoing support and troubleshooting for end-users.
- Analyze and resolve issues related to VSS functionalities.
- Stay updated with the latest features and updates in Microsoft D365 CRM.
- Recommend and implement best practices to enhance system performance and user satisfaction.
Requirements:
- A bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
- Must be a U.S citizen and able to pass an FBI background check as this is required by our customers.
- Minimum of 5 years of experience in Microsoft D365 CRM consulting, including hands-on configuration and customization. Similar system configuration will be considered.
- Proficient in Microsoft D365 CRM modules (Sales, Marketing, Customer Service)
- Experience with Power Platform tools (PowerApps, Power Automate)
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Ability to work collaboratively in a team environment and manage multiple priorities.
Benefits:
- A company where you can really make a meaningful impact
- A healthy work-life balance
- Benefits that cover health, wealth, and wellness
- Sylogist is a remote-first company.
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