Games Program Operations Lead
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Job Description
Games Program Operations Lead coordinating certification, regulatory initiatives, vendors, and documentation. Supporting Aristocrat’s gaming portfolio through cross-functional operational delivery.
Responsibilities:
- Coordinate activities between certification labs and internal teams including Product, Development, QA, RGS, DevOps, IT, and Delivery
- Track, facilitate, and help resolve cross-functional issues, dependencies, and escalations
- Ensure clear communication and alignment across internal customers
- Coordinate certification submissions, recertifications, and ongoing certification requests
- Manage relationships and day-to-day communication with certification laboratories
- Facilitate investigation and resolution of lab-reported issues, clarification requests, and testing activities
- Coordinate implementation of regulatory changes and market requirements with Platform (RGS) and other teams
- Track actions, dependencies, and internal customer deliverables
- Coordinate with external translation and localization vendors
- Ensure timely delivery of translated content for games, certification, and customer needs
- Support preparation and maintenance of game documentation, certification materials, and operational content
- Assist with Help Pages content uploads and documentation activities
- Provide operational coverage for documentation processes when required
- Improve workflows, internal customer collaboration, and operational efficiency
- Maintain process documentation, tracking mechanisms, and operational reporting
Requirements:
- 3+ years of experience in Program Operations, PMO, Project Coordination, Product Operations, or a related role
- Strong stakeholder management and cross-functional coordination skills
- Excellent organizational, communication, and problem-solving abilities
- Ability to lead multiple priorities and drive outcomes through teamwork
- Experience in Gaming, Lottery, iGaming, or other regulated software environments preferred
- Familiarity with certification laboratories and regulatory processes preferred
- Experience with Jira, Confluence, and project tracking tools preferred
- Understanding of software development and product delivery lifecycles preferred
Benefits:
- Annual bonuses and incentives may be available depending on role and location
- Health and wellbeing benefits may be available depending on role and location
- Paid time off may be available depending on role and location
- Retirement plans may be available depending on role and location
- Insurance coverage may be available depending on role and location
- Other local or statutory benefits may be available depending on role and location
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