Client Delivery Program Manager – CDE PMO
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Client Delivery Program Manager overseeing strategic payment and product implementations for financial institutions. Coordinating Velera teams, vendors, risks and executive client relationships.
Responsibilities:
- Develop and execute client strategic plans with senior Velera leadership and assigned financial institution
- Provide centralized oversight of project and product implementations within the FI program
- Partner with Client Growth Management, Client Service Delivery, Project Delivery teams, vendors and business units
- Support and foster productive client relationships and advocate for the financial institution within Velera
- Build resolution action plans, monitor program risks and health, and address project-related issues
- Develop strategic roadmaps and manage delivery of FI program initiatives
- Plan, execute and deliver multiple programs and projects aligned with client strategic goals
- Establish relationships with executives, department heads and project implementation teams
- Maintain the FI program management framework, including scope, schedules and resource requirements
- Produce program status reports, KPI metrics, client presentations and business reviews
- Monitor progress and adherence to schedule, scope and quality standards; identify, mitigate and escalate risks and dependencies
- Serve as central point of contact among partners, Velera business units and clients
- Manage resolution communications and delivery of card processing implementations, product implementations and strategic initiatives
- Serve as management point of contact for project issues and escalated resolution
- Lead or participate in cross-functional projects
- Consult on solution development and support various Velera departments
- Maintain knowledge of PMO tools, products, service applications, regulations and program/project management practices
- Travel to financial institution and vendor locations and potentially work onsite with clients for extended periods
Requirements:
- Bachelor’s Degree in related field; preferably in Systems or Business Management or equivalent combination of education and experience preferred
- Ten (10) years of experience in a client support environment required
- Five (5) years of financial services experience required
- Five (5) years of experience in credit, debit and/or eCommerce preferred
- Understanding of project management best practices and Six Sigma methodologies preferred
- PgMP or PMP preferred
- Strong client-facing and influencing skills
- Knowledge of partner organizations and platforms
- Working knowledge of program management and reporting PMO tools
- Knowledge of Velera products and service applications
- Understanding of payments regulations, including Dodd-Frank
- Knowledge of industry-standard best practices and PMO processes
- This role is currently not eligible for sponsorship
Benefits:
- Competitive wages
- Medical with telemedicine
- Dental and Vision
- Basic and Optional Life Insurance
- Paid Time Off (PTO)
- Maternity, Parental, Family Care
- Community Volunteer Time Off
- 12 Paid Holidays
- Company Paid Disability Insurance
- 401k (with employer match)
- Health Savings Accounts (HSA) with company provided contributions
- Flexible Spending Accounts (FSA)
- Supplemental Insurance
- Mental Health and Well-being: Employee Assistance Program (EAP)
- Tuition Reimbursement
- Wellness program
- Remote-first, flexible environment
Similar Jobs
Program Manager
Program Manager directing complex energy-efficiency client programs for CLEAResult. Managing contracts, budgets, customer relationships, and cross-functional teams.
Associate Program Manager
Associate Program Manager directing client energy-efficiency programs for CLEAResult. Managing contracts, budgets, schedules, customer reviews, and cross-functional teams.
Interim Supplier Governance Programme Manager
Part-time programme manager designing a risk-based supplier governance process for SLR’s 2,900 global suppliers. Coordinating procurement, quality, ESG, legal, finance and technology teams.
Program Manager, Customer Support Enablement
Program Manager building AI-native knowledge, training, and workflows for Babylist’s customer support platform. Improving copilot adoption, chatbot resolution, and agent effectiveness.
Program Manager I – Pediatric Psychiatry
Program Manager overseeing pediatric psychiatry program timelines, budgets, staff, data, outreach, and compliance at Medical College of Wisconsin. Fully remote within Wisconsin.
Program Manager, Research
Program Manager coordinating frontier AI research at FutureSearch. Balancing strategy, deadlines, and stakeholder decisions for a team of research scientists.
Federal Program Director
Federal Program Director leading NVIDIA GPU infrastructure deployments for government customers. Managing complex programs across NVIDIA’s Public Sector business.
Program Manager
ABS Program Manager leading Ag Brokerage Solutions staff and programs for America’s crop insurance company. Managing insurance processes, risk, reinsurance, products, and carrier relationships.
Program Analyst
Program Analyst supporting Gainwell Technologies’ healthcare client operations and deliverables. Monitoring quality, data, inventory, projects, and coordination of benefits processes.
Affiliate and Influencer Program Manager
Affiliate and Influencer Program Manager scaling TikTok Shop, Amazon, and Shopify creator sales. Building program economics, coaching creators, and driving profitable growth for a children’s learning brand.
APAC Marketing Program Manager, Connect, Attach and Retain Programs
APAC Marketing Program Manager driving demand, upsell, and retention for Agilent’s life sciences portfolio. Developing cross-functional campaigns, commercialization plans, and data-led growth programs across APAC.
Program Manager
Program Manager helping MDIF, which finances and supports independent media worldwide, strengthen Ukrainian media growth, revenue and sustainability. Coordinating partners, experts and development activities.
Regional Ecosystems Program Director
Regional Ecosystems Director strengthening California grassroots racial-justice movements through regional frameworks, assessments, and governance. Supporting durable powerbuilding across eight priority regions.
Program Manager – DoD Antiterrorism Support
Remote Program Manager overseeing DoD contract operations for a federal consulting firm. Supporting antiterrorism, high-risk personnel, strategic communications, and military leadership briefings.
Program Manager – Data Centers, Grid Automation
Program Manager leading Hitachi Energy’s technically complex data-center grid automation programs. Integrating customer requirements, product development, engineering, manufacturing, and project execution.
Healthcare Program Management Sup II
Healthcare program supervisor managing complex customer operations for UPS Healthcare. Driving project execution, issue resolution, reporting, and customer value.
Research Program Analyst – Environmental Health and Engineering
Research Program Analyst advancing Johns Hopkins public-health research through data management, evaluation, and reporting. Supporting faculty priorities, grants, publications, and research strategy.
Senior Director, Employer Program Management
Senior Director building Lilly’s employer-benefits PMO for obesity medicine access. Leading launches, platforms, vendors, and program managers to improve employer adoption and utilization.
Subcontracts Program Manager
Subcontracts Program Manager overseeing subcontractor performance, risk, and transition activities. Supporting Leidos’ Antarctic logistics and science operations under its U.S. Antarctic Support Contract.
Energy Efficiency Program Manager
Energy efficiency program manager leading commercial and industrial client programs at CLEAResult. Overseeing contracts, budgets, teams, profitability, and customer outcomes.