Program Manager – Partner Enablement
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Job Description
Partner enablement program manager building certification, onboarding, and learning programs. Equipping Forward Networks partners to sell, deploy, and operate network digital twin software.
Responsibilities:
- Define and evolve the Partner Enablement Charter aligned with Forward Partner Program goals and Channel leadership priorities.
- Own partner onboarding and certification curricula across Sales, Technical Pre-Sales, Deployment and Implementation, and Operator and MSP tracks.
- Design individual certifications and company designations, including the higher readiness bar for “Powered by Forward” MSPs.
- Align learning paths with partner levels, designation requirements, and program incentives.
- Build recertification and quarterly release refresh programs and track certification status through LMS, CRM, and Partner Portal systems.
- Adapt messaging, discovery guides, use-case plays, customer stories, and deal support assets for partner audiences.
- Coordinate technical learning covering NQE, the Forward API, integrations, Essential Updates courses, customer engagement runbooks, QBRs, and escalation practices.
- Coordinate subject matter experts to develop hands-on labs, graded capstones, scoring rubrics, and assessment standards.
- Manage partner learning paths, content taxonomy, and governance in the LMS.
- Deliver live and virtual boot camps, certification cohorts, launch webinars, and partner events.
- Measure certification, designation, revenue, partner coverage, pipeline, deal registration, win rates, services attach, delivery quality, SLA attainment, and customer health.
- Use partner satisfaction surveys and stakeholder feedback to improve programs quarterly.
- Launch all four tracks and support the first partners earning specified designations within the first 12 months.
Requirements:
- 7–10 years in Partner or Channel Enablement, Sales Enablement, or Revenue Enablement, including at least 3 years enabling channel partners, systems integrators, or MSPs.
- Experience enabling complex, multi-stakeholder deals and building tiered partner certification programs with hands-on labs and graded assessments.
- Working technical fluency in networking or security sufficient to scope labs and capstones with Technical Services and assess content quality; direct lab development is not required.
- Strong facilitation and executive communication skills, including experience engaging partner executives.
- Proficiency with Salesforce and LMS analytics; experience with Absorb or a similar learning platform.
- Ability to take ownership, navigate ambiguity, and manage changing priorities in a fast-paced environment.
- An approach focused on measurable partner selling and delivery outcomes, with the judgment to reuse existing content and prioritize new development where it adds value.
- Familiarity with MSP and managed-services business models is a plus.
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