User Events Program Manager
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Job Description
User Events Program Manager delivering in-person client activation events for Spektrix’s SaaS platform. Coordinating logistics, cross-functional teams, attendee engagement, and post-event impact reporting.
Responsibilities:
- Plan and deliver Spektrix’s small-group, in-person activation events for client power users across the US, Canada, the UK, and Ireland
- Lead cross-functional delivery roadmaps across Client Success, Delivery, Strategy & Operations, Enablement, and Community
- Negotiate staffing commitments, mitigate risks, resolve bottlenecks, and escalate resource conflicts
- Develop standardized templates, milestones, and planning workflows
- Oversee venue selection, catering, AV, accessibility, budgets, and staff travel
- Design agendas and sessions, coordinate regional input, and run facilitator preparation, dry runs, and readiness checks
- Design post-event surveys and measure sentiment, ROI, and product or feature activation
- Lead debriefs and implement process, content, and logistics improvements
- Manage invitations, registrations, reminders, prerequisites, and attendance using community platforms and internal tools
- Write event messaging and collateral
- Capture feedback, photos, quotes, and activation data for marketing and follow-up
- Travel to key events to manage onsite logistics and participant experience
Requirements:
- At least three (3) years’ experience planning and delivering in-person events, including logistics, suppliers, attendee communications, and post-event follow-up
- Experience shaping learning or user enablement experiences
- Strong project or program management skills, including managing concurrent events, dependencies, and cross-team contributors
- Ability to influence colleagues and managers without direct reporting authority
- Experience selecting venues, coordinating catering and travel, managing vendors, and monitoring budgets
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to use attendance data, user feedback, and outcome measures to identify improvements
- Strong technical aptitude and confidence using project management tools, spreadsheets, communication platforms, and web-based applications
- Sound judgment balancing quality, cost, workload, and deadlines
- Collaborative approach, openness to feedback, and accountability
- Ability and willingness to work across time zones and travel within the US and internationally
- Must be based in the Eastern Time Zone or Central Time Zone with willingness to work EST hours
- Experience with in-person user events, customer conferences, or training events for a SaaS company is a bonus
- Experience in arts, culture, or live events is a bonus
- Experience with event registration, marketing automation, or online community platforms is a bonus
Benefits:
- Company paid medical, dental and vision insurance
- 21 days of PTO
- 14 paid holidays
- 10 paid sick days
- 401(k) with 4% employer match
- Two paid volunteering days per year
- Professional development opportunities
- Flexible working with support for WFH setup / equipment
- Month-long paid sabbatical after 5 years of service
- Free snacks, drinks and breakfast items in offices
- Regular social activities
- Travel expenses covered for required onsite events
- NYC onsite stipend for each day worked onsite
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