General Manager
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Job Description
General Manager optimizing client retention, service launches, and operational systems for RemodelBoom’s home-improvement revenue-share business. Leading account management and AI-enabled efficiency improvements.
Responsibilities:
- Own day-to-day operations and lead client retention, new service line development, and operations and systems improvement
- Own the company-wide strategy and operating plan for reducing churn and increasing client retention
- Identify churn drivers and establish client health indicators, reporting, and early-warning processes
- Develop and improve onboarding, engagement, performance review, renewal, and reactivation processes
- Directly manage and hold accountable the Account Management Team Lead
- Lead the design, testing, and launch of new service lines
- Define business cases, delivery models, technology and staffing requirements, operating procedures, and success metrics
- Run structured pilots, assess client results and unit economics, and recommend refinement, scaling, or discontinuation
- Integrate successful offerings into sales, fulfillment, account management, and reporting processes
- Own service delivery, capacity planning, workflow management, quality assurance, and issue resolution
- Run the operating cadence, including OKRs, weekly KPI reviews, dashboards, documentation, and action follow-through
- Build and improve scalable processes and standard operating procedures
- Lead adoption of AI tools supporting the human texting team and manage appropriate technical talent or vendors
- Eliminate unnecessary cost, complexity, and manual work while protecting client outcomes and service quality
Requirements:
- Demonstrated operations leadership experience within a small, fast-growing company
- A measurable track record of reducing churn, increasing retention, or materially improving the customer lifecycle
- Experience launching new services, products, channels, or operational capabilities from concept through implementation
- Strong team leadership and performance-management skills, including experience managing managers or functional leads
- Practical fluency with AI, automation, and process redesign, with evidence of using technology to augment teams and improve manual workflows
- Strong analytical and commercial judgment, with the ability to translate data into priorities and action
- Clear communication, high accountability, and the ability to operate autonomously while partnering closely with the founder
- Experience leading operations within a B2B online service-based business is preferred
- Experience serving the home improvement industry is a bonus
Benefits:
- Profit sharing based on performance
- Healthcare coverage and additional employee benefits
- Unlimited paid time off
- Fully remote working arrangement
- Meaningful scope, autonomy, and a path to broader executive responsibility as the company grows
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