German Speaking Customer Expert
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Job Description
German-speaking customer expert providing remote technical support for Dyson consumer electronics in Greece. Troubleshooting products, documenting interactions, and educating customers on features and maintenance.
Responsibilities:
- Provide high-quality technical assistance to customers regarding advanced consumer electronics products
- Represent the Dyson brand with professionalism, ensuring excellence in every customer interaction
- Troubleshoot queries related to vacuum technology, hair care devices, and air treatment solutions
- Document customer interactions accurately within the CRM system to maintain service standards
- Educate customers on product features, maintenance, and the latest innovations in the consumer electronics sector
- Collaborate with internal teams to resolve complex technical concerns efficiently
- Contribute to a positive brand image by maintaining a deep understanding of the evolving Dyson product portfolio
Requirements:
- Native or fluent German (spoken and written) is mandatory
- Strong passion for technology and the consumer electronics industry
- Valid EU passport or a valid work permit for Greece
- Excellent communication and problem-solving skills with a customer-centric mindset
- Ability to work in a remote environment within Greece
- Tech-savviness to navigate various software tools and hardware diagnostics
Benefits:
- Competitive Monthly Salary package
- Special Benefit: 2 Extra Salaries Per Year (13th and 14th salary)
- Monthly Performance Bonus linked to service quality
- Fully Paid Relocation Package (flight, transfer, and initial hotel accommodation)
- Comprehensive, fully paid professional training on all Dyson consumer electronics
- Full Health Insurance coverage
- Opportunity to build your career in a supportive, international environment
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