Freelance First-Level Support – German, Danish & French
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Job Description
Freelance First-Level Support for colpari’s multilingual E-Commerce customer service. Handling Danish, German, and French customer inquiries and technical issues remotely.
Responsibilities:
- Respond to and handle customer inquiries in Danish, German, and French
- Provide support with technical issues and general customer inquiries
- Work closely with the team and clients as part of agile projects
- Document complex cases and escalate them efficiently
- Contribute to a 360° customer experience for clients in the e-commerce sector
- Actively contribute to customer communication processes
Requirements:
- Fluency in Danish and French, as well as good German skills
- Experience in customer service
- Strong technical aptitude
- Structured and independent approach to work
- Confident use of digital tools
- Experience working remotely
- Experience in e-commerce is a plus
- Availability of 15–25 hours per week
- Empathy and reliability
- Ability to remain professional in stressful situations
Benefits:
- 100% remote – work from anywhere!
- Flexible working hours – adjust your schedule to suit your availability
- Room for your own ideas – actively help shape processes and contribute your suggestions
- Collaborative partnership – we value transparency and open communication on equal terms
- Work in a flexible, digital environment
- Collaborate as equals across borders
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