Global Key Account Manager
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Job Description
Global Key Account Manager driving revenue growth and strategic relationships within global accounts at SGS, the leader in inspection and certification services.
Responsibilities:
- Responsible for driving revenue growth and strengthening strategic relationships within assigned global accounts
- Develops and executes global account strategies
- Coordinates cross-regional activities
- Ensures high levels of customer satisfaction and service delivery
- Serve as the primary client contacts, coordinating communication and service delivery across SGS business lines and affiliates
- Drive revenue growth by expanding relationships with key decision-makers
- Manage global agreements, contracts, and commercial relationships
- Monitor account performance against KPIs and ensure timely delivery of reports, invoices & communications
- Resolve service delivery issues and manage claims to maintain strong client relationships
- Track market trends, regulatory developments, and competitor activity impacting the account
- Promote the SGS brand, capabilities, and integrity while ensuring compliance with SGS policies.
Requirements:
- Bachelor’s degree or equivalent educational background in Analytical Sciences, Engineering, and Business
- Minimum of 5 years experience in account management, customer services or other relevant experience
- Minimum of 3 years experience in the TIC industry for the relevant business unit
- Experience in international / multi-cultural environments
- Advanced English required, other language skills are a plus
- Proficient in Microsoft suite (Word, Excel, Access, PowerPoint, and Outlook)
- Experience using Salesforce for pipeline management, forecasting, and client relationship tracking
- Strong problem-solving and organizational skills.
Benefits:
- Medical, dental and vision insurance
- Life insurance
- Employee assistance programs
- 401(k) with company match (immediate vesting upon enrollment)
- Online training courses
- Virtual and classroom development experiences
- Tuition reimbursement program
- Paid-time off
- Family leave
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