Global Live Operations Specialist
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Job Description
Global Live Operations Specialist executing structured workflows for delivery quality in DoorDash's marketplace. Engaging in real-time monitoring and issue resolution while maintaining operational performance.
Responsibilities:
- Execute daily operational workflows to maintain delivery quality and efficiency (e.g., weather playbooks, event support, supply adjustments)
- Monitor live dashboards and respond in real time to emerging issues impacting deliveries
- Investigate individual deliveries or operational anomalies and escalate findings appropriately
- Research local events or conditions that may impact operations
- Communicate clearly and professionally with cross-functional partners to share updates or escalate issues
- Follow established playbooks consistently, while identifying opportunities for clarification or improvement
- Support testing of new tools and workflows, and provide structured feedback to improve efficiency over time
Requirements:
- High school diploma or equivalent
- Ability to work scheduled shifts, including weekends and holidays
- Strong attention to detail and ability to perform repetitive tasks with high accuracy
- Clear written and verbal communication skills
- Bachelor’s degree or equivalent experience (preferred)
- Experience in operations, logistics, customer support, or other structured, process-driven environments (preferred)
- Familiarity with spreadsheets (Excel or Google Sheets) (preferred)
- Basic experience working with data or operational tools (e.g. Mode Analytics, Sigma/Looker/Power BI Dashboards) (preferred)
Benefits:
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
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