Global Program Operations Manager
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Job Description
Global Program Operations Manager scaling Exos fitness and wellness programs. Owning platforms, training, performance metrics, audits, and cross-regional operational standards.
Responsibilities:
- Design, implement, and maintain scalable operating systems, SOPs, and training resources for regional service delivery teams
- Ensure seamless onboarding for new hires and ongoing development for existing practitioners
- Manage operational health for Appointy/Boost scheduling platforms as the primary client POC
- Configure booking architectures, refine automated communications, and resolve technical bottlenecks
- Oversee lifecycle updates for the Class Management Guide
- Execute quarterly QA reviews on regional execution and integrate feedback to improve operational support
- Monitor portfolio-wide health metrics, including participation, client retention, and revenue targets
- Translate data insights into tactical roadmaps for business improvement
- Audit program health metrics and adjust operational strategies to fulfill client contractual commitments and deliverables
- Partner with Regional Directors and Performance Managers to foster alignment, enforce accountability standards, and drive operational consistency
- Coordinate and support monthly practitioner performance audits to safeguard service quality and compliance
Requirements:
- Bachelor’s degree or equivalent experience
- 5+ years of experience in program management or a related field
- Current CPR, AED and First Aid certification
- Strong problem-solving and decision-making skills, especially in ambiguous situations
- Facility operations and vendor management experience
- Client stakeholder management experience
- Excellent organizational and communication skills
- Ability to work collaboratively with cross-functional teams
- Proficient in Google Workspace
Benefits:
- Health insurance
- Life and disability benefits
- 401(k) plan
- Paid time off
- Variety of part-time benefits (subject to eligibility requirements)
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