Program Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Cisco Program Manager building role-based technical readiness and learning programs for Sales and Customer Experience teams. Using data and AI to close skills gaps and improve field performance.
Responsibilities:
- Identify gaps in technical or process knowledge
- Build learning paths and programs to close skills gaps
- Connect business goals with the skills field teams need to meet targets
- Bridge Sales and Customer Experience teams
- Map field needs and translate priorities into clear plans
- Build role-based learning paths from basic awareness to real-world technical expertise
- Align training with the customer journey and eliminate duplicate work
- Use data to evaluate training impact on performance
- Identify opportunities for AI to improve workflows
- Own projects from planning through delivery
- Keep stakeholders informed and take responsibility for project results
Requirements:
- Bachelor’s degree or equivalent with at least 8 years of experience in program management, technical enablement, or learning and development
- 5+ years of experience running complex, cross-functional projects from start to finish
- Track record of identifying skills gaps and building roadmaps to address them
- Experience working with Sales or Customer Experience teams in a large, global company
- Solid grasp of networking, security, or software
- Background in organizational change or technical readiness within a global team preferred
- Experience designing certification frameworks for customer-facing roles or using AI to automate workflows and boost productivity preferred
- Ability to build strong relationships and influence without formal authority
- Ability to turn complex information into clear, actionable updates for senior leaders
Benefits:
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available, vesting following continued employment
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- Paid birthday day off
- Paid year-end holiday shutdown
- 4 paid personal wellness days
- 16 days of paid vacation per full calendar year for non-exempt employees
- Flexible vacation time off program with no defined limit for eligible exempt employees
- 80 hours of sick time on hire date and each January 1 thereafter
- Up to 80 hours of unused sick time carried forward annually
- Additional paid time away for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Annual bonuses for non-sales roles, subject to Cisco policies
Similar Jobs
Learning Program Manager
Learning Program Manager delivering virtual workshops, online courses, and training bundles for the American Marketing Association. Managing speakers, LMS content, instructional quality, and learning-program production.
Program Management Director – Water/Wastewater
AECOM program director leading major water and wastewater infrastructure programs across the United States. Overseeing delivery, governance, commercial strategy, stakeholders, and pursuit support.
Director, Program Management
Director leading Repligen’s enterprise bioprocessing facility expansion programs. Establishing execution governance and developing project management teams for integrated customer solutions.
Games Program Operations Lead
Games Program Operations Lead coordinating certification, regulatory initiatives, vendors, and documentation. Supporting Aristocrat’s gaming portfolio through cross-functional operational delivery.
User Events Program Manager
User Events Program Manager delivering in-person client activation events for Spektrix’s SaaS platform. Coordinating logistics, cross-functional teams, attendee engagement, and post-event impact reporting.
Program Manager – Partner Enablement
Partner enablement program manager building certification, onboarding, and learning programs. Equipping Forward Networks partners to sell, deploy, and operate network digital twin software.
Product Program Management Specialist
Pearson curriculum program manager delivering complex educational content and product initiatives. Coordinating cross-functional teams, partners, QA, and launch readiness.
Senior Implementation Program Manager
Senior implementation program manager leading Packsize’s complex customer deployments in Utah. Driving readiness, go-live, stabilization, handoff, and continuous improvement.
Client Delivery Program Manager – CDE PMO
Client Delivery Program Manager overseeing strategic payment and product implementations for financial institutions. Coordinating Velera teams, vendors, risks and executive client relationships.
Program Manager
Program Manager directing complex energy-efficiency client programs for CLEAResult. Managing contracts, budgets, customer relationships, and cross-functional teams.
Associate Program Manager
Associate Program Manager directing client energy-efficiency programs for CLEAResult. Managing contracts, budgets, schedules, customer reviews, and cross-functional teams.
Interim Supplier Governance Programme Manager
Part-time programme manager designing a risk-based supplier governance process for SLR’s 2,900 global suppliers. Coordinating procurement, quality, ESG, legal, finance and technology teams.
Program Manager, Customer Support Enablement
Program Manager building AI-native knowledge, training, and workflows for Babylist’s customer support platform. Improving copilot adoption, chatbot resolution, and agent effectiveness.
Program Manager I – Pediatric Psychiatry
Program Manager overseeing pediatric psychiatry program timelines, budgets, staff, data, outreach, and compliance at Medical College of Wisconsin. Fully remote within Wisconsin.
Program Manager, Research
Program Manager coordinating frontier AI research at FutureSearch. Balancing strategy, deadlines, and stakeholder decisions for a team of research scientists.
Federal Program Director
Federal Program Director leading NVIDIA GPU infrastructure deployments for government customers. Managing complex programs across NVIDIA’s Public Sector business.
Program Manager
ABS Program Manager leading Ag Brokerage Solutions staff and programs for America’s crop insurance company. Managing insurance processes, risk, reinsurance, products, and carrier relationships.
Program Analyst
Program Analyst supporting Gainwell Technologies’ healthcare client operations and deliverables. Monitoring quality, data, inventory, projects, and coordination of benefits processes.
Affiliate and Influencer Program Manager
Affiliate and Influencer Program Manager scaling TikTok Shop, Amazon, and Shopify creator sales. Building program economics, coaching creators, and driving profitable growth for a children’s learning brand.
APAC Marketing Program Manager, Connect, Attach and Retain Programs
APAC Marketing Program Manager driving demand, upsell, and retention for Agilent’s life sciences portfolio. Developing cross-functional campaigns, commercialization plans, and data-led growth programs across APAC.