Government Technical Director
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Job Description
Senior technical leader managing mission-critical government technology services at Fiserv. Partnering with executives to govern service quality and enhance technical delivery.
Responsibilities:
- Own end-to-end technical service delivery and platform performance for a mission-critical government program, ensuring reliability, scalability, and continuity.
- Govern service level agreements (service level agreements (SLAs)), compliance obligations, and operational excellence with clear metrics, dashboards, and executive-ready reporting.
- Define and maintain the technical roadmap, modernization priorities, and long-term platform health across internal technology and product groups and third parties.
- Lead cross-functional incident response; coordinate root cause analysis and corrective actions; communicate impact, timelines, and mitigations to executive stakeholders.
- Translate complex technical issues into clear, options-based recommendations; align scope and outcomes with client objectives in partnership with Account Management and Product.
- Drive risk identification and mitigation across integrations, APIs, networking, security controls, and change/release activities; validate readiness before production changes.
- Facilitate requirements clarification, architecture trade-off decisions, and solution alignment across internal and external stakeholders to remove blockers and accelerate delivery.
Requirements:
- 8+ years of experience leading complex IT delivery and operations for enterprise-scale platforms in regulated environments, with accountability for reliability and performance.
- 5+ years of direct, executive-facing experience translating business and operational needs into technical delivery plans for large programs.
- 5+ years of experience directing major incident and problem management for 24x7 systems, including root cause analysis and preventive action tracking.
- Proficiency across multi-platform environments, including APIs, integrations, networking, information security controls, and observability tooling (logging and monitoring), with the ability to synthesize technical issues into executive-ready recommendations.
- Demonstrated ability to define and govern service level agreements (SLAs), key performance indicators (KPIs), and compliance reporting to drive continuous improvement.
- ITIL (Information Technology Infrastructure Library) Foundation certification or equivalent practical experience with service management frameworks.
- Bachelor's degree or an equivalent combination of education, work, and/or military experience.
Benefits:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.
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