Group Sales Manager – Andaz Turks and Caicos
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Job Description
Group Sales Manager enhancing sales through guest room and event space bookings for Andaz Turks and Caicos. Collaborating with sales and events staff, overseeing client accounts, and generating business.
Responsibilities:
- Shows enthusiasm and is personally motivated from within, as opposed to outside stimulus
- Maintains accurate, correct, and complete records of all transactions and contracts within sales files and Envision edits
- Keeps a clean record of the sales process within the Group Sales Booking comments and actively uses the Envision Trace System
- Consistently follows up on customer inquiries and phone messages within required response times
- Meets and exceeds standards for customer follow-up with paperwork and requests
- Maintain strong customer relationships
- Proper utilization of the envision trace system to manage solicitation efforts as well as account management
- Demonstrates a consistently high level of participation in meetings and brainstorming sessions
- Meets project deadlines consistently and completes assigned projects
- Sets own goals and objectives and strives to complete each on time
- Individual maintains complete and accurate knowledge of their resort and group offerings
- Works side by side with Sales, Event and Marketing team
- Works closely with Revenue Management to quote group business based on budget and hotel need periods
- Produces sales contracts and manages correspondence
- Demonstrates awareness of established goals for property and the role played in Sales process to achieve and/or exceed these goals
- Clear communication to property team to execute site tours
- Participates in events as designated by Director including resort familiarization trips
- Any other duties as assigned by Director
- Travel may be required
Requirements:
- University degree or diploma qualification in Sales or Marketing and/or Hospitality or Tourism Management or industry experience equivalent
- Minimum 3 years’ manager experience within a 4-5 star hotel sales environment
- Understands that the Andaz clientele may vary from traditional hotels in regard to target audiences, size of group and intention of visit
- Understands incentive travel and social luxury clientele
- Effective as a team player within the Sales Department, as well as the hotel in general
- Ability to easily and willingly adapt to a change of policy, procedures, and work environment
- Proven track record in achieving targets and yield management
- Strong written and verbal communication skills
- Passion for direct sales and willingness to jump in to assist to team as needed
- Demonstrates active listening skills with customers and fellow employees
- Accurately documents, files, and provides required documentation for proper implementation of work; i.e., office sales files, GSB's, lost business reports, solicitation reports, roadmaps, etc.
- Has a pro-active approach and anticipates guest needs
- Can work in home office environment
Benefits:
- Hyatt is an equal employment opportunity and affirmative action employer.
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