Head of Service
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Job Description
Leading Poland’s service organization for CO2OLTEC, a global provider of sustainable heating, air-conditioning, and refrigeration solutions. Owning P&L, customer relationships, subcontractors, KPIs, and technician development.
Responsibilities:
- Own and manage the local Service P&L, with full responsibility for revenue and costs
- Analyse P&L monthly and take immediate actions when required, aligned with the Service Operations Lead
- Lead the Local Service Organization
- Communicate results and central expectations regularly to the local Service Team
- Analyse operational KPIs monthly and take corrective actions as needed
- Manage customer relationships
- Manage subcontractors, including pricing, SLAs, capacity, qualification, and EHS
- Implement and follow Commercial and Operational Principles
- Analyse Key Account data, including sales and margin per customer/contract, and take corrective actions
- Re-adjust pricing of local contracts and labour rates according to inflation and cost increases
- Develop the Service Business
- Attract, hire, train, and develop field technicians with support from HR, service specialists, and CO2OLacademy
- Review standard processes (Certification L1–L3) to ensure efficiency and adjust them when required
- Execute central initiatives and follow CCR strategy
- Participate in centrally organized reviews and calls; prepare and propose corrective actions when required
- Manage claims and disputes
Requirements:
- Fully understand the P&L structure (from revenue to costs and absorption)
- Know how to influence the P&L with operational KPI's with specific actions
- Deep knowledge about all Service KPIs, understand how they interconnect and how to influence them
- Understand all Service standard processes
- Business Judgement – understanding the market situation, customer segment, sales potential, and competition
- Understand customer needs and provide expected services – aligned with financial targets
- Deliver positive results in the agreed timeframe
- Drive change by leading with example, demanding results and create a winning culture
- Pro-actively take actions to improve local performance and share best-practices
- Expert in teamwork – creating a productive, positive, and inspiring environment
- Strong communication and leadership skills
- Time Management – any activity must be performed in respect of the given timeframe - persistent, focused on targets/results, flexible, working independently and in teams
- Customer and service orientated - as well as a high degree of initiative and resilience
- English language - advanced
- Technical Education – general management - leadership
Benefits:
- Competitive Salary: Attractive compensation package commensurate with experience
- Dynamic and inclusive work culture with a focus on innovation and collaboration
- Opportunities for continuous learning and career advancement within a global company
- Comprehensive benefits package
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