Head of Technical Account Managers
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Leading a team of Technical Account Managers at VulnCheck to ensure customer success and value realization. Collaborating across departments to integrate vulnerability intelligence into customer processes.
Responsibilities:
- Lead, mentor, and scale a team of Technical Account Managers, setting clear goals and development plans.
- Build onboarding, enablement, and training programs to ensure consistent, high-quality TAM delivery.
- Define and track key success metrics including time-to-value, adoption, integration depth, customer health, and retention impact.
- Develop scalable engagement models, playbooks, and best practices to standardize post-sales technical support.
- Serve as an escalation point for complex technical or strategic customer issues and oversee key customer relationships.
- Partner with Account teams to support renewals and expansions by ensuring customers achieve measurable value.
- Act as the voice of the customer internally, sharing insights with Product and Engineering to inform roadmap priorities.
- Collaborate with Sales, Customer Success, and Marketing to drive a seamless and successful customer lifecycle.
Requirements:
- 5+ years of experience in customer-facing technical roles within cybersecurity, with at least 1–2 years in a leadership or team lead capacity.
- Strong understanding of the cybersecurity product landscape, particularly Vulnerability Management and Threat Intelligence.
- Demonstrated experience leading or mentoring customer-facing technical teams.
- Proven ability to define, track, and operationalize KPIs and performance metrics for technical success teams.
- Solid working knowledge of SOC operations, incident response, and vulnerability management workflows.
- Hands-on familiarity with REST APIs, JSON-based data models, and scripting (Python preferred).
- Experience supporting or overseeing integrations with SIEM, SOAR, TIP, data platforms, or similar security tooling.
Benefits:
- Competitive salary with employee equity program
- Health, dental, and vision coverage
- Unlimited PTO + All federal holidays observed
- 401(k) program - 100% match on the first 3%, then 50% of the next 3-5% of compensation
- Short and long-term disability coverage
- Remote friendly environment with flexibility
- Expense reimbursement for home internet and phone
- Ongoing professional development, coaching, and learning resources
- Opportunities for career advancement within a fast-growing team
Similar Jobs
Technical Account Manager
Technical Account Manager refining AI agents to enhance customer B2B outreach and engagement strategies. Join a fast-growing SaaS firm revolutionizing event marketing and maximizing ROI.
Senior Technical Account Manager
Senior Technical Account Manager at Astra responsible for customer technical success and integration support. Collaborating with clients and internal teams to solve complex technical issues as a mission-driven fintech company.
Technical Customer Consultant – eMobility
Technical Customer Consultant for eMobility managing technical inquiries and customer support. Working remotely in a supportive team environment with training in Berlin.
Technical Account Manager – Digital Signage
Business Operations Coordinator overseeing Salesforce CRM and ensuring governance workflows for partnership contracts. Engaging in financial administration and supporting business development initiatives.
Technical Account Manager
Technical Account Manager acting as primary technical advisor for enterprise clients on low-code platform implementations. Ensuring optimal system performance and advising on best practices.
Bilingual Senior Technical Account Manager – Customer Success
Bilingual Senior Technical Account Manager at ClickUp driving customer success and enabling platform adoption through strategic support and technical partnership.
Technical Account Manager
Technical Account Manager at Boomi providing expert advisory to clients on integration and automation solutions. Building strong relationships and delivering best practices for customer success.
Technical Account Manager
Technical Account Manager responsible for customer success management and account growth at Arch Systems. Collaborating with clients and technical teams on technology deployments in global manufacturing environments.
Technical Account Manager
Technical Account Manager guiding customers to integrate optimization technology into software solutions. Collaborating with teams to maximize business value through effective implementation.
Technical Account Manager
Technical Account Manager serving as a trusted advisor for customers using VulnCheck's cybersecurity intelligence. Focused on successful deployment and value realization across security programs.
Senior Technical Account Manager
Senior Technical Account Manager at Rithum, guiding integration planning and providing oversight for enterprise clients. Collaborating with teams to enhance platform performance and drive optimization initiatives.
Technical Account Manager – Openstack
Technical Account Manager at Red Hat providing personalized support to enterprise customers. Building relationships and ensuring effective use of Red Hat's technical offerings.
Operations Technical Account Manager
Technical Account Manager providing customer advocacy and support for Red Hat Ansible Automation Platform. Collaborating with engineering and managing relationships within the U.S. Eastern or Central Time Zone.
Technical Account Manager
Technical Account Manager working with customers to enhance their use of a fraud prevention platform. Driving value through collaboration and strategic communication.
Technical Account Manager – Pharmaceutical Ingredients
Technical Account Manager joining Univar Solutions' Pharmaceutical Ingredients team to build strong customer relationships and drive sales growth in Mexico. Responsibilities include customer support, technical consultations, and sales pipeline management.
Technical Account Manager
Senior Technical Account Manager owning strategic accounts at Clerk. Blending product expertise with relationship management for customer success.
Frontline Technical Services Manager
Frontline Technical Services Manager overseeing service desk operations and ensuring exceptional service delivery for Net at Work. Leading a team in a 24/7 MSP environment to enhance client experience.
Technical Account Manager, Portuguese Speaking
Technical Account Manager at Nerdio managing customer accounts and providing technical guidance. Focused on optimizing usage of Azure Virtual Desktop and enhancing customer experience.
Technical Account Manager
Technical Account Manager overseeing technical relationships and customer engagements at Contrast Security. Coordinating with internal teams to ensure successful outcomes and high customer satisfaction.
Technical Account Manager
Technical Account Manager at TTEC Digital managing client relationships and driving platform adoption in AWS contact center ecosystems.