Psychiatry Operations Associate
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Job Description
Operations Associate supporting psychiatry program by improving processes and client access. Collaborating with various teams to enhance communication and operational efficiency in mental healthcare.
Responsibilities:
- Provide exceptional customer service to patients as they move through care, supporting entry into care and logistics throughout care.
- Act as a liaison between patients and providers, ensuring clear and effective communication regarding treatment, appointments, and recommended follow up actions (i.e. labs)
- Ensure the security and confidentiality of all patient and provider data in compliance with HIPAA and other regulatory standards.
- Skillfully manage patients that are needing urgent support, including ensuring clients receive timely support with prescription issues or medication side effects from clinical team or other identified resources.
- Provide general clinician support – assist clinicians with administrative, tooling, or patient-specific questions and/or duties
- Enable providers to be able to operate at the top of their licenses by supporting on patient-specific tasks that don’t require medical licensure to complete such as obtaining medical records, completing prescription prior authorizations, finding local lab facilities, etc.
- Monitor and manage operational workflows, ensuring compliance with organizational policies and procedures.
- Always have an eye for scale and efficiency, specifically identify processes that can be optimized.
- Develop and execute processes to save time for providers before and after appointments, such as ensuring client data is up to date
- Identify workflows that are missing or could be improved
- Work with cross-functional partners to design and implement new processes
Requirements:
- Experience in a similar operations or support role, preferably in a tech or mental healthcare setting
- Ability to multitask and prioritize duties to support delivery of high-quality patient experience.
- Experience with working with medical providers, pharmacies, and labs
- Experience with completing prescription prior authorizations and using supporting tools such as CoverMyMeds
- Excellent written and verbal communication and interpersonal skills, with the ability to interact compassionately with clients and providers.
- Demonstrated experience learning new tools, monitoring and optimizing business metrics, and building/iterating operational processes
- Adaptable and skilled at maintaining focus and delivering in a rapidly changing and ambiguous environment.
- Thrives in a rapidly changing environment, identifying opportunities to improve and navigate ambiguity in a rapidly changing environment while building a new service line.
- Experience working on cross-functional projects and creating professional communications
Benefits:
- Equity in a high-growth start-up
- Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
- Comprehensive medical, dental, and vision coverage
- One-time $200 Work from Home reimbursement
- 401(k) Retirement savings options
- Annual $500 professional development stipend to support your professional development
- Annual $500 subsidized company contribution to your healthcare FSA or HSA
- Annual $500 wellness stipend to encourage and support a well-rounded and healthy lifestyle
- Paid parental leave
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