Customer Operations
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Job Description
National Customer Experience Manager at JLL managing customer engagement initiatives and ensuring premium brand standards. Collaborating with various teams to enhance customer experience across portfolios.
Responsibilities:
- Oversee the development and delivery of portfolio place and customer experience initiatives
- Execute a series of events and customer engagement activities at a portfolio level
- Ensure all services, branding, marketing and presentation of the Properties are in keeping with premium grade standards
- Lendlease stakeholder engagement – key point of contact
- Manage JLL Customer Team stakeholder management
- Lead on annual portfolio activations
- Collaborate with JLL Comms Lead and internal teams
- Drive continuous improvement through measuring performance and identifying opportunities
Requirements:
- 3+ years’ qualified experience in a customer service, placemaking, marketing and/or events management role
- Experience with online and offline communications channels
- Strong stakeholder management skills
- Superior written and verbal communication skills
- Ability to manage a high volume of output with tight deadlines
- A high level of attention to detail.
Benefits:
- Remote work options
- Professional development opportunities
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