U.S. Operations Intern
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Job Description
U.S Operations Intern supporting borrower application processes and managing operational improvements at Kiva, a nonprofit expanding financial access.
Responsibilities:
- Screening and approving loan applications alongside our review team.
- Supporting borrowers via text and phone calls throughout their fundraising campaign.
- Managing delinquency of borrowers and establishing action plans to work with borrowers to get them back on track.
- Piloting process and infrastructure improvements to our operations.
- Collaborating with our U.S. Partnerships colleagues to improve the Kiva U.S. partner experience.
- Taking on additional special cross-functional projects aimed at increasing the value entrepreneurs receive from Kiva.
- Collecting, synthesizing, and implementing internal and external changes based on feedback from Kiva U.S. loan applicants, borrowers, and partners alike.
- Sourcing Kiva U.S. borrower stories and supporting cross-functional Kiva U.S. impact storytelling initiatives.
- Improving training materials and resources for Capital Access Managers
Requirements:
- At least 21 years of age or older by July 14, 2026
- Able to commit to the full 6-month term
- Strong critical thinking, with an eye for detail and ownership of your work
- Enjoys problem-solving and relationship-building
- Strong written and verbal communication
- Highly proactive and able to work independently
- Highly organized individual with an aptitude for working in a start-up environment.
- Intermediate skills in Google Docs, Word, Excel, and PowerPoint
Benefits:
- Professional development and skills workshops
- Access to Kiva’s network of Kiva Fellowship and Internship Alumni
- Optional participation in Kiva’s Employee Resource Groups (ERGs) and social activities such as happy hours and coffee chats
- References are gladly given for successful participants
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