Help Desk, AI Specialist
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Job Description
Help Desk and AI Specialist managing IT support requests and implementing automation solutions at GBTA. Collaborate cross-functionally to enhance technical workflows and user experience.
Responsibilities:
- Serve as the primary point of contact for IT support requests, ensuring timely resolution of software, hardware, and access issues.
- Manage and maintain user accounts, permissions, and security settings across Microsoft 365, Salesforce, and other key systems.
- Support onboarding and offboarding processes, ensuring proper access and equipment setup.
- Monitor and perform regular maintenance of servers for optimum performance, escalate complex issues as needed, and coordinate with vendors or external IT partners.
- Manage software packages and updates within Atera and inTune RMMs.
- Track and analyze recurring helpdesk issues to identify opportunities for automation or improved training.
- Maintain SOPs as processes and systems are updated.
- Troubleshoot issues across Exchange, SharePoint, and Teams environments.
Requirements:
- Bachelor's degree in IT or related field experience
- 3-7 years of IT support, systems administration, or automation engineering
- Proven experience with automation platforms
- Familiarity with APIs and basic scripting in Python, JavaScript, and Powershell
- Strong understanding of Microsoft 365 and Salesforce administration
- Excellent troubleshooting, documentation, and communication skills
- Ability to manage multiple priorities in a collaborative, remote work environment
- Experience with Windows Server 2022 or newer and Ubuntu Linux operating systems
Benefits:
- Remote work environment
- Health insurance
- Professional development opportunities
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