Senior IT Support Coordinator
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior IT Support Coordinator providing technical support across multiple global locations for Locaria. Managing user accounts, coordinating team activities, and training end-users.
Responsibilities:
- Day-to-day support Respond to and resolve support tickets covering workstation incidents and service requests for users across multiple global locations.
- Provide on-site and remote technical assistance: diagnose, troubleshoot and resolve hardware, software and connectivity issues for a wide range of users.
- Manage user accounts for onboarding and offboarding, including equipment shipping coordination and IT inventory upkeep.
- Train end-users on hardware, software and security best practices.
- Escalate to the next support level when needed, maintaining clear ownership and status tracking until resolution.
- Adhere to established procedures for logging, reporting and monitoring helpdesk requests.
- Team coordination & improvement Coordinate day-to-day workload and priorities across the support team, ensuring coverage and consistent service quality.
- Document incident resolutions and maintain a knowledge base to reduce repeat handling time and enable team autonomy.
- Maintain a clear, up-to-date view of the support function at all times.
Requirements:
- 4+ years in an IT support role, with a track record of handling a wide range of end-user issues independently
- Experience working in a multi-location or international environment
- Advanced Ukrainian and English level is required, both written and spoken
- Able to explain technical concepts clearly to non-technical users
- Comfortable engaging with senior stakeholders in writing
- Technical skills: Windows and macOS desktop operating systems, Microsoft Active Directory and user access management, Microsoft 365 and/or Google Workspace, Identity and access tools: MFA, SSO, Okta or similar, Ticketing and remote support tools
- Nice to have: Experience writing process or incident documentation, Basic systems administration exposure (servers, cloud environments), Experience with Mobile Device Management (MDM) tools, Administration of SaaS platforms.
Benefits:
- Enjoy 24 working days of paid leave per year and an extra day off to celebrate your birthday, along with the flexibility to work from home and opportunities to work abroad.
- We encourage our employees to get involved in charity initiatives, so we give 2 extra days off annually for volunteer work.
- Additionally benefit from our Annual Wellbeing Calendar, offering dedicated sessions and initiatives throughout the year to support your health and happiness.
Similar Jobs
Tier 1 Helpdesk Support, English-Speaking
Provide Tier 1 Helpdesk support in Madrid for English-speaking users on a 6-month contract with IQVIA, a global provider of healthcare intelligence.
IT Manager, Release Management
IT Manager leading coordination of enterprise technology releases at CVS Health. Ensuring software and infrastructure releases are delivered efficiently and safely across teams.
IT Specialist
IT Specialist providing technical support for a no-code AI workflow platform. Maintaining IT systems and ensuring seamless operation of hardware, software, and network infrastructure.
Provider Audit Specialist
Provider Audit Specialist responsible for auditing hospital charge data and claims. Collaborating with internal teams to ensure billing compliance and recommend improvements.
IT Specialist
IT Specialist providing key technical support and management for Eduphoria’s remote workforce. Ensure secure access to tools and resources for educators.
IT Manager
IT Manager responsible for leading Information Technology vision and strategy for Stewart, managing IT teams and ensuring departmental goals are met.
Level 1 Help Desk Technician
Level 1 Help Desk Technician providing first-line IT support for Auctus Group's healthcare technology. Responsible for troubleshooting and resolving technical issues for internal teams across multiple departments.
2nd Line IT Support, Project Engineer
2nd Line Support Engineer providing escalated technical support across multiple regions for a global MSP. Assisting clients in North and South America with complex incidents and service requests.
Claims Compliance Audit Specialist
Claims Compliance Audit Specialist at Kin reviewing claims for accuracy and compliance with regulatory requirements. Collaborating with claims and legal teams to improve operational effectiveness.
Senior Enterprise Architect – CLM, Spend Management
Senior Enterprise Architect at Workday guiding customers in AI-augmented contract workflows. Leading strategic technology solutions in Spend Management and CLM.
People Systems Support Specialist
HR Systems Support Specialist supporting HR operations and technology solutions at Wella, including SAP SuccessFactors. Responsible for user support, troubleshooting, and system administration activities.
Audit Manager
Audit Manager for RRBB Accountants + Advisors leading attest engagements and mentoring staff. Ensuring compliance with accounting standards and providing quality assurance in audits and reviews.
IT Help Desk Specialist
IT Help Desk Specialist providing Tier 1-2 support for a remote workforce at TopDog Law. Managing tickets and troubleshooting hardware and software issues in a fast-paced environment.
Help Desk Representative
Provide Tier 1 customer support for health insurance inquiries via phone, chat, and email. Remote work position located within the United States, focusing on agents and state agencies.
Principal Enterprise Architect
Principal Enterprise Architect defining and governing enterprise-wide architecture strategy at IQVIA. Collaborating with business and technology leaders to optimize clinical operations.
IT Help Desk
IT Help Desk role ensuring operational productivity for Addi employees with secure technology infrastructure management. Maintaining a high ticket resolution rate and automating processes for improved efficiency.
IT Manager
IT Manager leading a small team at Longbow Advantage, a B2B SaaS logistics company. Responsible for critical IT functions and operational maturity within the organization.
Pharmacy Benefit Technician
Pharmacy Benefit Technician handling calls regarding pharmacy issues and prior authorizations. Responsible for processing requests and serving as a liaison with pharmacy benefit managers.
Corporate IT Support Specialist
Corporate IT Support Specialist providing first line support for Vultr's remote teams managing IT ticketing and SaaS administration
Enterprise Architect
Enterprise Architect leading multiple complex projects using in-depth domain knowledge at GE Vernova. Contributing to technology development, architecture design, and project management.