Helpdesk Agent, Italian language skills
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Job Description
1st Level Supporter providing helpdesk services for online tax solutions in Italy. Assisting citizens with tax software via phone and email from home.
Responsibilities:
- 1st-level user and application support (taxation environment).
- Handling customer inquiries by phone and email.
- Logging, classifying and documenting incidents.
- Escalating issues to 2nd-level support when independent resolution is not possible.
- Ensuring phone availability and response times during the agreed working blocks (block times).
Requirements:
- Service-oriented, friendly and confident personality with an affinity for IT.
- Experience as a helpdesk agent is an advantage.
- Very good Italian language skills (spoken and written); (Swiss) German skills are an advantage.
- A quiet working environment and a fast internet connection are required.
Benefits:
- Work from home.
- Flexible working hours.
- Part-time: can be combined with other professional, study or personal commitments.
- Attractive compensation.
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