Helpdesk Agent, Italienisch
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Job Description
1st Level Supporter providing help with tax software inquiries from home. Requires Italian language skills and offers flexible working hours.
Responsibilities:
- 1st Level User- & Applikationssupport (Steuerumfeld).
- Bearbeitung von telefonischen und E-Mail-Kundenanfragen.
- Registrierung, Klassifikation und Dokumentation von Incident-Fällen.
- Weiterleitung der Störungsmeldungen an den 2nd-Level-Support, wenn eigenständige Lösung nicht möglich ist.
- Während der vereinbarten Einsatzzeiten (Blockzeiten) ist die telefonische Erreichbarkeit und Reaktionszeit gewährleistet.
Requirements:
- Dienstleistungsorientierte, freundliche, selbstbewusste Persönlichkeit mit IT-Affinität.
- Erfahrung als Helpdesk Agent von Vorteil.
- Sehr gute Italienischkenntnisse (mündlich und schriftlich), (Schweizer-) Deutschkenntnisse von Vorteil.
- Ruhige Arbeitsumgebung und schnelles Internet müssen gewährleistet sein.
Benefits:
- Arbeit von zu Hause aus.
- Flexible Arbeitszeiten.
- Teilzeit: Kombinierbar mit anderen beruflichen, studentischen und privaten Tätigkeiten.
- Attraktive Entlohnung.
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