Helpdesk Technician, Tier 1
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Job Description
Tier 1 Helpdesk Technician providing IT support for customer environments. Responsible for troubleshooting and maintaining servers, workstations, and network equipment.
Responsibilities:
- Perform technical support duties for customer environments
- Provide remote help desk troubleshooting
- Troubleshoot workstation and server issues
- Troubleshoot router and network problems
- Assist with administrative tasks such as user creation and authorization
- Software updates and driver configuration
Requirements:
- High School Diploma or equivalent
- 1+ year(s) work experience in a customer focused IT Help Desk position
- Proven ability to trouble shoot and maintain servers, workstations, networking equipment and Microsoft Windows 10 software applications
- Proven Active Directory experience
- Willing to work Mon-Fri 8am-5pm with a rotating on-call and holiday schedule
Benefits:
- copay medical plan option
- HSA medical plans with employer contributions to your HSA Account
- dental
- vision
- company-paid life insurance
- company-paid short- and long-term disability coverage
- 401K savings plan with a generous company match
- wellness program to improve health and earn a discount on health insurance premiums
- Tuition Reimbursement Plan which covers up to $5,250
- company-paid LinkedIn Learning subscription or certification programs
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