Home Care Account Manager
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Job Description
Home Care Account Manager supporting the success and operational performance of home care partners for Ceresti’s dementia care. Engaging with partners to improve caregiver outcomes and service delivery.
Responsibilities:
- Support the onboarding of new home care agencies and other partners by assisting with workflow setup, documentation, and training coordination.
- Serve as a primary operational point of contact for assigned home care partners and designated partnerships.
- Respond to partner questions and requests; triage and escalate issues as needed.
- Assist with troubleshooting operational challenges such as scheduling delays, staffing gaps, missed visits, or documentation issues.
- Monitor and track partner performance metrics including referral response times, in-home assessment and respite fulfillment, documentation accuracy, and caregiver feedback.
- Support partner adherence to CMS GUIDE documentation and reporting requirements.
- Maintain accurate partner records including contacts, service areas, and quality.
Requirements:
- Bachelor’s degree in a related field or equivalent experience
- 2–4 years of experience in home care, healthcare operations, account management, or partner support roles
- Experience supporting external partners, vendors, or clients in an operational environment
- Familiarity with home care workflows including scheduling, staffing, and visit documentation
- Strong communication and relationship-management skills
- High attention to detail and strong organizational skills; ability to manage multiple accounts and priorities
- Comfort working with operational dashboards, KPIs, and performance reporting
- Professionalism, empathy, and alignment with Ceresti’s caregiver-focused mission.
Benefits:
- Competitive compensation
- Supportive culture
- Opportunity to contribute to meaningful change
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