Housing Choice Voucher Program Manager
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Job Description
Housing Choice Voucher Program Manager for Hazel Valley Homes managing Section 8 operations and compliance across a growing residential portfolio. Focused on timely subsidy collections and strong housing authority partnerships.
Responsibilities:
- Manage and oversee all Section 8 accounts and housing authority activity across the portfolio
- Ensure timely completion of recertifications, renewals, inspections, and compliance requirements
- Monitor subsidy payment activity and proactively resolve issues impacting funding timelines
- Ensure timely submission of required documentation and management updates to housing authorities
- Drive reduction of 0–30 and 31+ day delinquency balances
- Lead daily collections tracking, reporting, and follow-up efforts
- Identify payment delays, process gaps, or operational breakdowns impacting collections
- Partner cross-functionally to improve subsidy payment timing and resident account performance
- Serve as a primary point of contact for housing authorities across multiple markets
- Build and maintain strong working relationships with housing authority representatives
- Communicate proactively with residents regarding program expectations, documentation, and payment responsibilities
- Manage and resolve abatements, including identifying root causes and driving corrective action
- Partner closely with Property Operations, Leasing, and Accounting teams to ensure alignment across occupancy, compliance, and collections
- Escalate operational risks or compliance concerns quickly and proactively
- Help improve processes and workflows to support scalability and consistency across the portfolio
Requirements:
- 3–5+ years of direct experience with Section 8 / Housing Choice Voucher operations
- Strong understanding of housing authority processes, timelines, and compliance requirements
- Experience managing recertifications, inspections, abatements, and subsidy collections
- Proven ability to reduce delinquency and resolve payment-related issues
- Strong communication and relationship management skills
- High attention to detail and ability to manage competing priorities
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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