HR Operations Manager, HRIS, Data Operations
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Job Description
HR Operations Manager at SOCi overseeing HR systems and data integrity for effective operations. Collaborating with IT and partners to enhance HR processes and ensure compliance.
Responsibilities:
- Serve as the primary global administrator for UKG, overseeing configuration, security roles, business rules, and complex workflows.
- Lead the optimization and maintenance of our HR tech stack, including integrations with Workato, Deel, Awardco, 360Learning, and ClickUp.
- Partner with IT and external vendors to lead system enhancements, UAT testing, and the deployment of new features or automations.
- Own HR data integrity across all platforms; conduct regular audits of organizational structures, compensation alignment, and lifecycle data to ensure a "source of truth."
- Develop and maintain sophisticated HR dashboards (headcount, attrition, DEI, and compensation) using SQL or similar tools to provide actionable insights to leadership.
- Build and maintain audit-ready documentation and SOPs to ensure global compliance and reporting accuracy.
- Oversee the operational execution of the post-onboarding lifecycle, including promotions, international transfers, and terminations, ensuring seamless data flow to Payroll.
- Operationalize core compensation cycles, including annual merit reviews, quarterly bonuses, and equity administration.
- Manage Leave of Absence (LOA) programs via Tilt and UKG, ensuring compliance with local regulations and a smooth experience for employees.
- Lead the HR service delivery model (AskHR via ClickUp), ensuring timely and accurate resolution of employee inquiries regarding benefits, policies, and systems.
- Identify operational bottlenecks and implement scalable, automated solutions to improve the employee experience.
- Support high-impact annual programs such as Open Enrollment and engagement initiatives, ensuring system readiness and data coordination.
- Ensure HR operations are executed in alignment with internal policies and approval frameworks
- Conduct periodic operational compliance reviews and spot audits including employee classification (exempt/non-exempt)
- Verify documentation completeness and alignment with approved changes
- Ensure HR data fields (job, comp, location, etc.) are accurate and compliant
- Identify and escalate data or process risks
- Maintain audit-ready documentation and file management practices
- Run recurring audits: job data, comp entries, cost centers, PTO balances/configurations, reporting structure accuracy
- Correct discrepancies and implement preventative fixes (workflow updates, checklist updates, training)
- Maintain audit trails for lifecycle transactions
Requirements:
- 5–8+ years of progressive experience in HR Operations / HRIS roles
- Deep hands-on experience with UKG (required)
- Strong experience managing HR systems, integrations, and workflows
- Experience with HR data analysis and reporting (SQL strongly preferred)
- Proven experience managing employee lifecycle operations
- Familiarity with tools such as Awardco, Lattice, 360Learning, or similar platforms
- Strong understanding of HR data structures and system architecture
- Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
Benefits:
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
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