Defined Benefits Client Specialist
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Job Description
Defined Benefits Client Specialist addressing client challenges while collaborating with a global team. Learning about Defined Benefit plans and delivering high-quality outcomes.
Responsibilities:
- utilizing problem-solving and analytical skills to address client challenges while collaborating with a global team virtually
- delivering high-quality outcomes that meet client expectations
- gaining expertise in Defined Benefit plans
- understanding internal systems
- integrating into Alight's culture
- learning about DB through client interactions and requirements
- being accountable for end to end client delivery through following established processes and working in a collaborative environment
- applying plan provisions and best practices to complex participant benefit issues
- using developed understanding of Defined Benefits to interpret client’s requirements
- researching complex participant benefit issues and recommend solutions by analyzing fact patterns and apply provisions
- participating in planning and supporting client acceptance and implementation testing
- consulting and coordinating with customer care colleagues
Requirements:
- Be a logical and mathematical thinker who enjoys structure and rules but also has a desire to think outside the box and improve process efficiency
- Demonstrate analytical abilities – attention to detail and working with complex data
- Be a self-starter with a curious mindset that asks questions and strives to see bigger picture
- Possess ability to learn through formal and on the job training
- Have the ability to organize and prioritize work and adjust to change efficiently and thoughtfully
- Able to effectively communicate both verbally and in writing.
Benefits:
- health, dental and vision coverages starting Day One
- wellbeing programs
- retirement plans with contribution matching
- generous time off
- parental leave
- continuing education
- career growth opportunities
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