HR Operations Supervisor – Payroll
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Job Description
HR Operations Supervisor overseeing Managed Payroll Team to facilitate client success for PuzzleHR. Responsible for day-to-day operations, employee development, and process improvements.
Responsibilities:
- Provide operational supervision, development, support, and guidance to the Managed Payroll Team.
- Proactively and consistently facilitate clear and effective employee and client communication.
- Create and deliver proactive employee training sessions for the team based on client needs and opportunities.
- Lead and facilitate collaboration internally and externally to establish client success.
- Manage all elements of the internal recruiting and onboarding process for new hires to the Managed Payroll Team.
- Support team members in the creation of SOPs for processes and procedures related to Managed Payroll service and support.
- Work in collaboration with the HR Operations Manager and/or Director of Managed HR Services to address service improvements, allocation of resources, and strategic planning.
- Own, address, and create action plans for complex escalations and provide support to team and clients accordingly.
- Responsible for recurring supervisory duties including but not limited to employee performance management, time and attendance tracking, payroll management and approval, and internal employee onboarding and offboarding.
- Identify and implement process improvements, including the development of additional payroll support services.
- Build and maintain employee client portfolios that align with organizational goals and workload standards.
- Ensure accurate and timely payroll processing across a multi-client portfolio while adhering to internal SLAs and compliance requirements.
- Uphold strong internal controls and maintain audit-ready documentation at all times.
- Foster a culture of accountability, teamwork, and continuous improvement within the Managed Payroll organization.
- Other duties as assigned.
Requirements:
- Bachelor’s degree and/or a minimum of three (3) years in related human resources experience preferred.
- A minimum of two (2) years of supervisory experience in a fast-paced environment preferred.
- A minimum of two (2) years in related HCM experience preferred.
- Advanced understanding of HR and payroll best practices.
- Excellent written and oral communication.
- Effectively learn and navigate a variety of HR systems and platforms such as payroll, benefits, applicant tracking systems, and HRIS.
- Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced work environment.
- Deliver clear and effective presentations.
- Handle sensitive and confidential information.
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