Payroll Specialist
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Job Description
Payroll Specialist supporting client engagement and managing Singapore payroll processes. Responsible for issue resolution, training and compliance to Strada's standards.
Responsibilities:
- Support Managers with client engagement ensuring all information is accurate and provided on time
- Provide support and guidance for all implementations and go-lives
- Provide daily functional support to the teams, to support the successful delivery of payrolls
- Responsible for the maintenance of the Client Solution workbook
- Responsible for the updating, maintaining and enforcing of the Defined Work Instructions (DWIs) and other process documentation
- Ensure and Sign Off System Maintenance Testing
- Support the review of the Statement of Works before it's shared with the Client to ensure its fit for purpose
- Responsible for the resolution of Technical/Functional issues escalated from the team and ensuring all system issues/defects are reported correctly and tickets are logged with the necessary details and evidence so Application Services and/or Products can investigate
- Working with Operational Management, Transformation and Products to implement automation, innovation and any continuous improvement programmes
- Responsible for the management of the legislation roadmap and ensuring the team are up-skilled in upcoming changes and processes are updated where needed
- Support Year End
- Ability to recognize and deal appropriately with sensitive and confidential information
- Proactively identify upsell opportunities
- Support Management with the resolution of client escalations, along with lessons learnt
- Upskill and develop team members through training delivery and coaching to enable them to fulfil their role
- Ensure adherence to Strada Security Standards
- Time Recording to be completed on time and accurately
- Contribute to team meetings and raise any issues immediately to your Operations Manager
- Ensure you are up to date with all Strada HR announcements and communications
- Build good relationships with all lines of businesses where appropriate
- Participate in projects and activities as needed and assigned
Requirements:
- Strong knowledge of various inputs and outputs such as third party interfaces, timekeeping, tax filing/compliance, and benefits related to payroll
- Ability to identify and mitigate risks
- Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast-paced environment
- Attention to detail
- Excellent written and verbal skills
- Self-motivated and a willingness to learn
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
- BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience
- 3-4 years relevant experience administering Singapore Payroll in an HR consulting, HR Outsourcing or Corporate environment
Benefits:
- health coverage
- wellbeing programs
- paid leave (vacation, sick, parental)
- retirement plans
- learning opportunities
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